Steel Sales Representative

Location:

Willoughby, OH (In-office) | Full-Time (Mon-Fri, normal business hours)

About Shaw Steel

Shaw Steel is a steel service center and distributor based in Willoughby, Ohio, specializing in flat-rolled carbon steel products, including hot rolled, cold rolled, galvanized, coated, and value-added materials. We serve customers throughout the Midwest and across the country with a focus on responsiveness, accuracy, trust, and long-term relationships.

The Steel Sales Representative is responsible for developing new business, managing customer relationships, and supporting the sales process from initial contact through delivery follow-up. This is a full-cycle sales role for someone who can prospect, understand customer material requirements, prepare and follow up on quotes, and grow a profitable book of business.

The representative will work closely with the Vice President on pricing, purchasing approval, sourcing, and account strategy, while coordinating with Shaw Steel's internal team to ensure customer needs are communicated and handled accurately.

• Prospect for new business through calls, emails, referrals, networking, and consistent follow-up.
• Develop, manage, and grow customer accounts through responsive, relationship-focused service.
• Review customer RFQs and gather complete requirements, including product, grade, size, coating, quantity, processing, delivery, and special instructions.
• Prepare accurate quotes, follow open opportunities, and communicate pricing, availability, lead times, and order status.
• Maintain accurate customer records, quote notes, account activity, and sales opportunities.
• Work with purchasing, operations, production, and logistics to support accurate order execution from quote through delivery.

• Prior steel or metals industry experience in sales, account management, purchasing, or a customer-facing role.
• Working knowledge of flat-rolled carbon steel products, including hot rolled, cold rolled, galvanized, coated, and related materials.
• Ability to interpret RFQs and understand steel terminology, grades, specifications, sizes, coatings, tolerances, and processing requirements.
• Comfort prospecting for new business while supporting and growing existing customer relationships.
• Strong communication, organization, attention to detail, and consistent follow-through.
• Ability to manage multiple quotes, accounts, and opportunities while taking ownership of results.
• Proficiency with Microsoft Outlook, Excel, Word, and basic sales or order management systems.
• Ability to work closely with leadership in a fast-paced, hands‑on, team-oriented small business environment.

This description summarizes the general nature and level of work performed and is not an all-inclusive list of duties or qualifications. Shaw Steel may assign or modify responsibilities based on business needs. Employment with Shaw Steel is at will and may be terminated by either party at any time, with or without cause or notice, subject to applicable law.