Clinical Operations Specialist; Certified or Non-Certified Medical Assistant

Rothman Orthopaedics is looking for a Clinical Operations Specialist to work in a hybrid role, serving as both front desk staff and a Medical Assistant. The position requires travel to nearby Rothman locations, such as Blue Bell, Chalfont, Doylestown, or Bensalem, as needed.

Schedule:

Monday through Friday, 7:15 am–4:30 pm, with possible variation.

The Clinical Operations Specialist blends clinical and operational support to the office. Clinically, the COS may function as a Medical Assistant, Non‑Surgical Clinical Assistant, or any other applicable role. Operationally, the COS serves as a Front Desk Receptionist or Front Desk Therapy Receptionist. Responsibilities include greeting patients, checking them in, verifying insurance, obtaining referrals, coordinating appointments, and supporting the medical staff.

Excellence in patient satisfaction; compliance with scheduling, voicemails, emails, and clinical messages; timely pre‑certifications and authorizations; adherence to clinical policies, procedures, and documentation standards; accurate copay collection; efficient documentation of demographic and insurance information; and independent problem‑solving. Reliability and punctuality are essential.

• Greet patients and visitors in a prompt, courteous manner; manage flow from waiting room to exam room to discharge.
• Demonstrate commitment to service and quality patient care.
• Check patients in, verify and update demographic and insurance information, record arrival times, referral, and payment details.
• Address RCM Console and Ready‑to‑Bill errors daily to ensure timely claim submission.
• Schedule follow‑up appointments or liaison with ancillary departments such as physical therapy and MRI.
• Answer calls professionally, forward or transfer as needed, and handle correspondence within 24 hours.
• Assist patients with ambulatory difficulties.
• Process medical record requests and Disability/FMLA paperwork; take payment when necessary.
• Batch outstanding payments at shift end, balance accounts, complete paperwork, and report discrepancies to the office manager.
• Deescalate upset or irate patients and provide support to team members.
• Maintain workspace, stock supplies in the lobby, front desk, pod work spaces, and exam rooms.
• Prepare schedules by obtaining referrals, confirming coverage status, and checking for potential issues; reach out to patients before appointments when required.
• Attend meetings, participate in office activities, team‑building exercises, and special projects as needed.
• Clean and autoclave instruments using proper sterile technique.
• Record vitals and medical history; scan documents into the patient chart; request and upload reports and images from outside facilities.
• Pull, load, or import study data for physicians; prepare for injections and aspiration procedures; dispose of biohazardous waste; replace sharps containers.
• Assist patients with clothing, body preparation, and restock laundry.
• Complete pre‑certifications and authorizations for imaging studies and injectable medications.
• Apply or remove casts/splints; fabricate orthotic devices; fit, test, evaluate, and adjust them.
• Respond to email communications within an appropriate timeframe.
• Identify weekly schedule and changes published by the manager.
• Handle specimens, label them, and ensure they are sent to the appropriate lab.

• High School Diploma or GED.
• Active National Medical Assistant Certification preferred.
• Current CPR certification required.
• Minimum one year in a medical office environment.
• Knowledge of medical office procedures and terminology.
• Computer skills, including MS Office Suite.
• Experience with scheduling, billing systems, and EMR preferred.
• Basic medical assistant skills (phlebotomy, handling body fluid samples, sutures and staples removal, OSHA regulations) preferred.

Pay Range – $17.00/hr – $24.00/hr

Rothman Orthopaedics values its employees as a pivotal asset. We foster a professional, nurturing environment where every team member can make a meaningful impact. We have been recognized as a Top Workplace in Philadelphia repeatedly. Employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity Employer. We provide opportunity to all qualified applicants regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other protected characteristic. We are committed to an inclusive and equitable environment and actively promote diversity, equity, and inclusion.

Employment requires a COVID‑19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and will consider reasonable accommodations.