Director, Cancer Services

Overview

Job Details: The Director, Cancer Services is a senior administrative leader responsible for the overall operational performance, strategic integration, and administrative oversight of the comprehensive cancer center's regional network (hub-and-spoke model). This role ensures alignment of clinical, academic, and research functions, driving operational excellence, financial sustainability, and patient-centered care across all care locations.

Job Description:

The Director, Cancer Services leads the regional cancer program to ensure high-quality, coordinated care across multiple sites, with accountability for operational performance, strategic planning, and administrative oversight across the hub-and-spoke network.

• Strategic Leadership and Planning:
  Direct and monitor clinical operations across regional sites, ensuring efficiency, reliability, and alignment with the cancer center strategic plan. Analyze market demand and utilization trends, and develop business plans and strategies for program growth and service line expansion.
• Operational Oversight:
  Provide executive oversight for daily operations across regional sites, ensuring efficient patient access, streamlined processes, and consistent care standards across the cancer care continuum. Conduct regular site visits to address challenges and maintain visibility.
• Financial Management:
  Manage the regional service line's financial performance, including budgeting, variance analysis, and initiatives to improve revenue cycle, resource allocation, and cost control.
• Quality and Compliance:
  Oversee performance improvement activities, establish quality measures, and ensure adherence to regulatory and accrediting standards, including NCI, Commission on Cancer (CoC), and TJC. Foster a culture of safety and continuous improvement with evidence-based practices.
• Clinical Integration & Care Delivery:
  Champion a seamless "One Cancer Experience" across sites, ensuring consistent implementation of clinical policies, workflows, and service standards. Collaborate with physician, nursing, and research leadership to integrate evidence-based practices, clinical trials, and research goals into daily operations. Ensure effective coordination with ancillary services (e.g., pharmacy, lab, radiology) to maintain continuity of care and efficient patient throughput.
• Team Leadership and Development:
  Lead and mentor site directors and managers to foster collaboration, open communication, and constructive conflict management. Oversee staffing and professional development. Build relationships with local providers, organizations, and patients to enhance service visibility and referrals.
• Community Engagement:
  Represent the oncology service line/cancer center in the community, building awareness, enhancing referral relationships, and engaging in outreach programs and events.

Education & Experience:

• Master’s Degree Health Administration (MHA) or Master’s Degree Business Administration (MBA) or Master’s Degree Public Health (MPH) Required.
• 7 years progressive management experience in healthcare and 5 years experience working in oncology and 1 year multi-site network leadership experience, preferably in an academic medical center or NCI-designated environment Required.

Skills:

• Knowledge of oncology practices, regulations, and experience managing complex operations and multidisciplinary teams.
• Strong strategic thinking, problem-solving, decision-making, and communication skills for collaborating with various stakeholders.
• Strong financial and business acumen with proven experience in budget management, financial analysis, and strategic planning.
• Expertise in operational management, problem analysis, project management, and conflict resolution.
• Demonstrated ability to lead large-scale initiatives across complex, matrixed organizations through influence and collaboration.
• Excellent communication skills and the ability to interact effectively with physicians, staff, community members, and executive leadership.

Preferred Qualifications:

• Familiarity with systems like Epic and contemporary care coordination tools.
• Clinical background or licensure (e.g., RN, CRNP, PA-C,…