Retail Cosmetics Brand Expert - Clinique, Willow Grove Park

Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

As a Beauty Brand Expert at Macy’s, you are the go‑to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast—creating personalized routines, demonstrating new trends, and helping customers look and feel their best. In this role, you’ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge.

You’ll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you’ll analyze sales data, identify opportunities, and deliver results in a fast‑paced, goal‑driven environment.

• Every day starts with a positive example: come in energized, greet colleagues with genuine warmth, ensure your counter is polished and ready, review daily sales goals, stay informed on new launches and trends, and support your team with confidence.
• On the floor, welcome customers with genuine hospitality, start friendly conversations, and build lasting relationships.
• Help maintain a shoppable space by ensuring testers are clean, signage and pricing are current, and displays reflect brand standards; intervene in merchandising updates to keep the space visually appealing.
• Encourage the team to finish strong: share loyalty benefits, ensure customers leave with everything they need, and end each interaction with a sincere thank‑you and personal touch.
• Model collaboration, honesty, and care—support peers so the whole team can better serve customers and communities.
• Strive to improve daily: take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional, customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate sound judgment and a passion for the beauty industry.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability: days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to: understand and communicate effectively with customers, co‑workers, and supervisors; read and understand employment policies and safety rules/procedures in English.
• Eligible for sales commission.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours; lifting at least 25 lbs; stooping, kneeling, crouching, and climbing ladders; reaching above eye level.
• Requires close vision, color vision, depth perception, and focus…