Part-time Order Entry Rep Job Willowbrook area,Illinois USA,Customer Service/HelpDesk

Position: Part-time Order Entry Rep.
PRIDESTAFF is seeking a PART-TIME Order Entry Rep. for a manufacturing client located in Willowbrook, IL.

This is a part-time role consisting of 20 hours per week
Hours can be flexible
There is a possibility of converting to full-time eventually

$20-$23 per hour DOE

The primary function of this position is to serve and interact with customers by entering orders, answering inquiries received via phone, email or from internal channels, determining requirements, resolving problems, fulfilling requests, and maintaining customer information.

Job Functions:

Review and enter customer orders in a timely and efficient manner
Recognize and resolve order issues related to product pricing, terms, customer quotes, profiles, and order details
Communicate discrepancies or concerns as required
Work directly with other internal support teams, Sales team, customers, and vendors as required
Review and enter customer orders from various EDI and 3rd party order management systems
Enter new customers into business system
Enter various information into business system including case management
Process both domestic and international sales orders
Work with operations to meet shipment deadlines
Provide necessary shipment paperwork, invoices, and shipment quotes
Communicate shipment data and documents to customers, including shipping status and tracking numbers
Prepare custom international shipment documents & standard commercial invoices
Send shipment documents via e-mail to customers for customs clearance
Respond to a wide range of customer requests via phone and e-mail
Resolve or escalate appropriate shipping issues with customs / lost packages / documentation
Issue RMAs for credit and return instructions as needed
Coordinate shipments with standard and special instructions such as order consolidation
Other projects as assigned

Job Qualifications:

2-4 years data entry/customer service experience in a professional setting REQUIRED
HS Diploma or equivalent required, Degree preferred
Excellent interpersonal, written and oral communication skills
Excellent listening skills and the ability to ask probing question, understand concerns, and overcome obstacles/objections
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Ability to learn and navigate new software/business changes quickly
Excellent attention to detail and accuracy
Ability to multi-task/manage multiple projects at one
Knowledge of Windows based software programs including MS Office and MS Outlook
Knowledge of business systems Epicor a plus.
Must be able to communicate with customers via phone, email and in person

Interested and qualified candidates are encouraged to submit an up-to-date resume for immediate consideration!

Compensation / Pay Rate (Up to): $20.00 - $23.00 Per Hour