General Manager

General Manager – Delta Hotels by Marriott

Position Title:

General Manager

Brand:
Delta Hotels by Marriott

Reports To:

Regional Director / Vice President of Operations

Location:

Delta Hotels by Marriott – 7800 S Kingery Hwy. Willowbrook, IL 60527

The General Manager (GM) is responsible for the successful overall leadership, operation, profitability, and guest satisfaction of the Delta Hotels by Marriott property. The GM ensures all departments operate efficiently while maintaining Delta Hotels by Marriott and Marriott International brand standards, delivering exceptional guest experiences, maximizing financial performance, and fostering a positive team culture.

The General Manager serves as the primary representative of the hotel to guests, associates, ownership, corporate leadership, vendors, and the local community.

• Executive Leadership & Strategic Direction
• Provide strategic leadership and direction for all hotel departments.
• Develop and implement business plans, operational strategies, and annual budgets.
• Ensure achievement of revenue, profitability, and guest satisfaction goals.
• Lead hotel leadership team meetings and departmental performance reviews.
• Promote a culture of accountability, teamwork, professionalism, and service excellence.
• Represent the hotel in ownership meetings, community functions, and Marriott corporate initiatives.

• Hotel Operations Management
• Front Office Operations
• Ensure efficient guest arrival and departure experiences.
• Maintain high guest service standards and professional front office operations.
• Resolve guest concerns promptly and professionally.
• Housekeeping Operations
• Ensure all guestrooms and public areas meet Delta Hotels by Marriott cleanliness standards.
• Oversee room inspections, quality assurance, and inventory controls.
• Food & Beverage Operations
• Oversee restaurant, lounge, banquet, catering, and room service operations.
• Ensure exceptional food quality, sanitation, and profitability.
• Collaborate with culinary teams to improve guest satisfaction and operational efficiency.
• Engineering & Maintenance
• Oversee preventive maintenance programs and property improvement initiatives.
• Ensure all equipment, systems, and facilities are fully operational and safe.
• Coordinate renovations and capital expenditure projects.
• Security & Safety
• Ensure compliance with all safety, health, fire, and emergency procedures.
• Maintain a safe environment for guests and associates.

• Financial Management & Revenue Performance
• Develop and manage annual operating budgets and forecasts.
• Analyze financial statements, labor costs, and operational expenses.
• Maximize hotel profitability and operational efficiency.
• Collaborate with Revenue Management teams to optimize ADR, occupancy, and RevPAR.
• Approve purchasing decisions, contracts, and expenditures.
• Ensure accurate financial reporting and compliance with Marriott financial policies.

• Key Financial Metrics
• The General Manager is accountable for:
• Occupancy Percentage
• ADR (Average Daily Rate)
• RevPAR (Revenue Per Available Room)
• GOP (Gross Operating Profit)
• Labor Cost Percentage
• Guest Satisfaction Scores
• Food & Beverage Profitability

• Guest Experience & Brand Standards
• Deliver exceptional guest experiences aligned with Delta Hotels by Marriott service culture.
• Monitor guest feedback, online reviews, and Marriott guest satisfaction surveys.
• Handle VIP guests and service recovery situations professionally.
• Ensure compliance with Marriott brand standards, quality assurance programs, and operational audits.
• Maintain high standards of cleanliness, appearance, and hospitality throughout the property.

• Sales, Marketing & Business Development
• Support sales initiatives to maximize occupancy and revenue.
• Work closely with Sales & Marketing teams to increase corporate, group, and leisure business.
• Develop local partnerships and community engagement opportunities.
• Monitor market trends, competitor activities, and pricing strategies.
• Participate in revenue meetings and strategic business planning.

• Human Resources & Team Leadership
• Recruit, train, mentor, and retain department leaders and associates.
• Foster employee engagement, diversity, teamwork, and professional development.
• Conduc…