Concierge

Job Overview

Play a crucial role in our luxury senior living residence! As concierge
, you’ll create meaningful moments for residents, families, and visitors by delivering exceptional customer service and support. Working as part of a self‑directed team, you’ll handle front desk responsibilities, assist with programs and events, coordinate transportation, and provide concierge services that make every interaction extraordinary. This role also includes supporting resident well-being checks, package delivery, and event setup/breakdown—helping ensure a seamless experience throughout our luxury senior living environment.

Schedule: Wednesday - Sunday, 3:00pm - 11:00pm.

• Coordinates concierge schedule and daily responsibilities.
• Maintains systems for secure storage and distribution of keys and key cards used by concierge and other experience centers.
• Provides administrative support for the update, storage and distribution of directories, Concierge handbook, safety and emergency procedures, parking assignments, training materials and participation, and other documents necessary to provide exceptional and efficient concierge services.
• Listens to resident concerns and requests; guides to existing solutions, communicates issues to appropriate experience centers; follow up to ensure positive and meaningful experiences for residents.
• Maintains system to receive, record, store and distribute packages.
• Provides transportation reservation service.
• Maintains daily check log, service log and other pertinent records.
• Completes incident reports for emergencies; and feeds forward non‑emergency information to assure efficient communication between concierge, supervisors and other experience centers.
• Ensures proper programming, resetting and functioning of emergency pendants; responds to pendant alarms; and monitors building entrances for safety/security.
• Coordinates guest suite process to ensure exceptional experiences for guests including reservations, check‑in and check‑out, key cards and housekeeping; maintains calendars; sends reminders to experience centers and creates billing summaries for accounting.
• Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process.

Required:

• College or equivalent experience.
• Experience working with older adults.
• Willingness to be part of a self‑directed team.
• Service orientation with excellent interpersonal skills; ability to multi‑task.

Preferred:

• Music, art or therapeutic recreation.

Hourly Pay Range: $20 - $21.50 USD

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn‑as‑you‑go” plan that rolls over year to year, offering long‑ and short‑term flexibility.
• A 401(k) program with per pay‑period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

• Medical, dental, and vision plans
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short- and long-term disability insurance
• Life insurance is available to benefit eligible team members.

Mather Place is an independent living rental community for those 62 and better, located in the heart of Chicago’s North Shore in Wilmette, Illinois—a short walk from Old Orchard shopping center. Mather Place includes 179 independent living apartment homes, as well as two restaurants, a fitness center, an art studio, a library, and more.

Mather Place is located at 2801 Old Glenview Road in Wilmette.

Based in Evanston, Illinois, Mather is a unique, non‑denominational, not‑for‑profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well SM, we create programs, places, and residences for today’s young‑at‑heart older adults. Mather has received a national certification as a Great Place to Work ®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.