Time, Retail Sales Associate, Stores

Overview

As a Retail Sales Associate you ll play a vital role in creating an inviting and inspiring experience for every Wayfair customer. You ll actively support customers throughout their shopping journey, from answering questions and placing orders to handling returns and solving issues with empathy and precision. You ll thrive in a proactive sales environment, building personalized connections, boosting store performance, and turning first-time shoppers into loyal customers.

If you re passionate about delivering top-tier service and love fast-paced, collaborative work, this role offers a great opportunity to grow with a brand redefining the future of home retail.

• Engage and Connect with Customers:
  Build meaningful relationships by asking thoughtful questions to understand each customer s needs and style preferences.
• Demonstrate Reliability:
  Show up ready to work, on time, every shift. Communicate proactively about any unexpected absences or challenges.
• Always Be Selling (ABS):
  Approach every customer as a new sales opportunity. Educate them on purchase options through POS systems, the Wayfair app, quotes, or online tools.
• Provide Product Expertise:
  Share tailored recommendations using your knowledge of Wayfair s in-store and endless aisle offerings.
• Support Operational Excellence:
  Help with carry-outs, curbside pickups, cancellations, cart retrieval, and product returns while keeping the store clean and organized.
• Adapt to a Fast-Paced Environment:
  Stay agile and energized amid frequent product, promotion, and operational changes.
• Collaborate Effectively:
  Contribute to store success through replenishment, backfills, floor sets, and sharing fresh ideas.
• Deliver Exceptional Service:
  Provide personalized support and proactive solutions that make Wayfair a go-to shopping destination.

• Selling & Service
  
  Experience:
  
  1+ year of experience in retail sales or customer-facing roles. Experience in interior design or specialty sales is a plus.
• Open Availability:
  Willingness to work nights, weekends, and holidays based on business needs.
• Technical Proficiency:
  Comfortable using mobile devices, store apps, inventory tools, and POS systems.
• Core Competencies:
  
  Strong sales instincts combined with great communication, organization, and relationship-building skills.
• Time Management & Multitasking:
  Ability to juggle multiple customers or tasks at once while staying focused and accurate.

• Physical Activity:
  Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement:
  Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability:
  Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements:
  Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility:
  Comfortable in environments with varying temperature conditions.
• Noise Tolerance:
  Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness:
  Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

• Competitive Pay:
  Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth:
  Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One:
  Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge:
  Start accruing paid time off immediately—because work-life balance matters.
• 401(k) with Company Match:
  We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement:
  Eligible after 6 months of employment—learn, grow, and get support along the way.
• Wayfair Employee Discount:
  Save big on the pieces you love—plus get 10% off at our in-store restaurant.
• Parental Leave Options:
  Choose from paid and unpaid leave plans to support your growing family.
• And So Much More:
  We’v…