Senior Specialist, Inventory Control, Stores

Senior Specialist, Inventory Control, Wayfair Stores

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Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Sales and Business Development. Industries:
Retail.

As a Senior Specialist of Inventory Control, you will help keep Wayfair’s retail operations running smoothly by resolving receiving exceptions, improving inventory accuracy, and supporting store teams across a growing regional network. You play a key role in ensuring products flow correctly from our fulfillment centers to stores, creating a seamless shopping experience for our customers.

In this role, you will serve as the subject matter expert for inbound exceptions, partner closely with Field Operations and other support teams, and provide training across multiple stores. You will also use data, strong follow‑through, and continuous improvement strategies to minimize discrepancies and keep inventory ready for sale. The ideal candidate thrives in fast‑paced environments, enjoys solving complex problems, and is energized by creating scalable processes that support our expanding store footprint.

• Resolve Inbound Exceptions:
  Investigate and resolve receiving issues quickly and accurately so inventory remains sellable and available to customers.
• Serve as the SME for Exceptions:
  Provide training, resources, and guidance to store teams on inbound exceptions processes and best practices.
• Analyze Inventory Trends:
  Review receiving performance data, spot patterns, and recommend improvements to strengthen accuracy across stores.
• Partner Across the Network:
  Collaborate with fulfillment centers, P&A teams, Field Operations, and corporate partners to reduce exceptions and troubleshoot challenges.
• Assess Store Performance Weekly:
  Review weekly inventory metrics and provide clear insights and action plans to store leadership.
• Conduct Targeted Cycle Counts:
  Perform focused counts tied to discrepancies, category resets, or seasonal updates.
• Support Inventory Audits:
  Play an important role in bi‑annual audits and BOH cycle counts to maintain operational excellence.
• Oversee Adjustments and Daily Tickets:
  Manage daily damage reviews, inventory adjustments, and tickets within Tangerine, escalating when service levels require attention.

• Inventory Expertise: A minimum of 1‑2 years of experience with inventory control, receiving workflows, or operational troubleshooting in a retail or fulfillment environment.
• Problem‑Solving and Analytical Strength:
  Ability to investigate issues, identify root causes, and build clear, actionable solutions.
• Training and Collaboration
  
  Skills:
  
  Comfort supporting multiple stores, coaching teams, and working closely with cross‑functional partners.
• Technical Proficiency:
  Familiarity with Google Suite or Microsoft Office and confidence navigating inventory or exception‑management tools.
• Attention to Detail: A sharp eye for trends, discrepancies, and compliance.
• Schedule Availability:
  Ability to work nights, weekends, and holidays based on business needs.

• Physical Activity:
  Frequent standing, walking, reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement:
  Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability:
  Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements:
  Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility:
  Comfortable in environments with varying temperature conditions.
• Noise Tolerance:
  Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness:
  Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.
• Adhere to Safety Standards:
  Follow all safety protocols for lifting, equipment use, and back‑of‑house operations to maintain a safe environment for…