Fulfillment Associate - Document Management and Processing

Who We Are

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems, and we help them get it right.

The Fulfillment Associate role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

As a Fulfillment Associate – Document Management and Processing, you will play a vital role in ensuring customer orders are accurately processed and shipped on time. You’ll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This entry‑level position provides an excellent opportunity to begin a career in supply chain operations by supporting the team and learning foundational skills.

1209 North Orange St., Wilmington, DE 19801

8:00 a.m. – 5:00 p.m., Monday – Friday

• Accurately enter orders into the system.
• Perform order administration tasks.
• Assist with preparing packages for shipment.
• Coordinate with third‑party vendors for order fulfillment.
• Support inventory checks and report any discrepancies.
• Maintain operational documents and records.
• Assist in demand planning under supervision.
• Ensure customer service standards are met.
• Respond to basic customer inquiries.
• Help with general administrative duties as needed.

• High school diploma or equivalent (required).
• Proficiency in using order entry software.
• Attention to detail and ability to maintain accuracy in order processing.
• Basic understanding of customer service principles.
• Effective verbal and written communication skills.
• Time‑management skills and ability to prioritize tasks.
• Willingness to collaborate with teammates.
• Understanding of inventory checks and reporting.
• Ability to maintain and organize operational documents.
• Willingness to work in the Wilmington, DE office Monday through Friday.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethe Difference

Wolters Kluwer offers comprehensive benefits, including Medical, Dental, & Vision Plans, a 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation and sick time, and paid parental leave. Full details are available at https://

Wolters Kluwer strives for an inclusive company culture and has been recognized as a European Diversity Leader and one of Forbes America’s Best Employers for Diversity. We are an equal‑opportunity/affirmative action employer.

The above statements are intended to describe the general nature and level of work performed by most people assigned to this job. They’re not an exhaustive list of all duties, responsibilities, and requirements.

We kindly ask that candidates participate in interviews without the assistance of AI tools or external prompts. All interviews will assess your individual skills and communication style. We value authenticity and require removal of virtual backgrounds. Use of AI‑generated responses or third‑party support during interviews will result in disqualification.

$27,700.00 – $46,450.00 USD (range based on location). Actual base salary is influenced by skills, experience, and location.