Miller Center Box Office and House Coordinator

Job Description

Back to Career Opportunities

Application Instructions

Send a cover letter, resume and three (3) professional references from past supervisors, to resumes

Please indicate the job code MC-BOHC in the subject line of your email.

After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.

Background Check

If you are chosen for this position, a background check will be required. Full details regarding the background check are available here.

Job Details

Title:

Miller Center Box Office and House Coordinator Announce date:

05/21/2026

Apply by date:

06/04/2026

Application status:

Accepting Applications

Position type:
Full-time Salary:

$42,000

Working Hours:

Working hours for this position consist of a 7.5 hour period exclusive of a 1/2 hour lunch. Core hours in the office are 9:00 am - 4:30 pm Monday through Friday exclusive of a ½ hour. During a performance/event week, the employee's work schedule will be altered in advance as mutually agreed upon between the employee and supervisor to remain within a 37.5 hour work week.

When there are performances/events during any given week, the work hours routinely include Friday night, Saturdays and Sundays as well as or in addition to weekday evening hours (approximately 60% percent of the year there are performances/events occurring).

Specific work hours to be agreed upon by the supervisor and employee weekly due to need of flexible hours. Hours to include weeknight and weekend hours.

Summary:

The Miller Center Box Office and House Coordinator will run the box office by processing ticket sales, customer service, building events in ticketing system and show maintenance, keeps the Miller Center database updated, social media management, take photos during events that are approved, assist Miller Center Production Coordinator in operation of college events, and assist Miller Center House Manager and Production Manager as needed.

Provides additional support to the Miller Center as needed.

Essential Duties and Responsibilities:

* Manage box office during regular hours and during performances, on evening and weekends, preparing Will Call, sell tickets, and resolve problems, as needed.

* Resolve customer conflicts regarding ticketing as well as show night issues.

* Manage front of house operations for performances.

* Coordinate, train and schedule volunteers and student workers.

* Oversee Miller Center Front of House volunteers to include recruiting, training and scheduling/coordinating.

* Manage Social Media accounts by coordinating posts, creating new campaign ideas along with General Manager, research targeting, answering direct messages, take photos, and interacting with followers.

* Coordinate all digital media posts on behalf of the Miller Center, Facebook, Instagram, monitors, and other platforms.

* Manage printed programs distribution and secure programs and other patron material.

* Event management.

* Participate in the compilation of the season brochure, research artist, gather promotional images, write copy, and coordinate production with the General Manager and the Graphic Designer.

* Coordinate and manage all rental requests of the Miller Center including agreements, COI, invoicing, "Day-Of Needs" and ticketing.

* Manage all Miller Center memberships. Communicate with Miller Center members and database ensuring continual, timely and accurate information of all events and performances.

* Coordinate and manage a Miller Center membership reception before a chosen event.

* Maintain knowledge of items currently available to customers.

* Assist customers with purchase decisions.

* Collect complete and accurate data from customers.

* Provide feedback in regard to customer entertainment preference and purchasing habits.

* Follow proper cash handling procedures and reconcile daily transactions.

* Maintain a positive attitude and a genuine interest in helping others.

* Create and manage all events and packages in ticketing system.

* Process all orders for tickets for each production, purchased online, via telephone, by mail or in person, through ticketing system.

* Contribute to the environment of the box office in a manner that is conducive to customer service, sales promotion, safety, and quality of work life.

* Maintain quality database entry practices when completing regular database maintenance.

* Assist the Miller Center Production Coordinator for all the technical requirements for college programs and rentals.

* Have a working knowledge of sound, lighting and projection.

* Ability to anticipate challenges and potential hazards that pertain to ADA compliance, life safety,…