Senior Service Specialist

## Senior Service Specialist Apply remote type:
Onsite locations:
USA-Wilmington-DEtime type:
Full time posted on:
Posted Todayjob requisition :
R-00745

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.  # In this role, you will provide comprehensive front-of-house and administrative support, including reception, office services, hospitality coordination, and facilities assistance. You will serve as a critical point of contact for clients, visitors, and internal staff, ensuring professionalism and efficiency at every interaction.#

This is a single-person site requiring a proactive, “can-do” attitude and strong problem-solving skills. The ideal candidate will have prior experience working within a law firm or corporate office environment and demonstrate the ability to adapt quickly in a client-facing setting.
** Key Responsibilities
*** Serve as the first point of contact by managing front desk operations and greeting visitors with professionalism and discretion
* Deliver a high-end client experience, ensuring all interactions reflect the firm’s standards of excellence
* Collaborate closely with firm staff to support front office operations and daily workflow
* Answer and direct incoming calls promptly; take accurate, detailed messages when necessary
* Provide Hospitality and Conference room maintenance support
* Manage multiple priorities independently while maintaining a high level of accuracy and attention to detail
* Monitor and maintain office supply inventory; coordinate timely ordering of supplies
* Utilize Microsoft Office (Word, Excel, Outlook) to manage documents and communications
* Maintain a clean, organized, and professional reception and lobby area
* Coordinate hospitality services, including catering orders, meeting room setup/breakdown, and room reservations
* Troubleshoot issues proactively and implement effective solutions
* Communicate clearly and professionally, both verbally and in writing
* Organize and maintain files, records, and document management systems
* Foster a positive, collaborative work environment through strong interpersonal skills
* Perform additional administrative and operational duties as needed
** Qualifications & Requirements
*** High school diploma or GED required
* Minimum of 1 year of experience in a law firm or professional services environment preferred
* Comfort in working with Microsoft Office Suite (Word, Excel, Outlook)
* Strong communication and relationship-building skills
* Exceptional organizational skills with the ability to multitask effectively
* Demonstrated professionalism, discretion, and problem-solving ability
* Ability to lift and move up to 40 lbs. and transport materials using a wheeled cart (up to 75 lbs.)
* Ability to stand, sit, walk, bend, or kneel for extended periods as required
* Regular and sustained attendance in office Monday to Friday 8:00a.m to 5:00p.m
* Business Casual The Compensation range for this role is up to $24.90 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.#LI-SS2

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.
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