Case Processor - Felony Screening​/Case Processing Unit Criminal Division - Castle

Introduction

Delaware's Attorney General, the State's chief law enforcement officer, has a broad responsibility to combat crime, uphold civil rights, safeguard families, fight fraud, and protect consumers in the First State. In meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights and Public Trust Divisions.

Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion. Deputy Attorneys General, with critical support from criminal special investigators, victim service specialists, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.

The Delaware Department of Justice is seeking a Case Processor to support the administrative functions of the Felony Screening Unit within the Criminal Division in New Castle County.

As a Case Processor, this position serves as the “intake coordinator” in the Criminal Division, Felony Screening Unit, for Case Processing in New Castle County. The role coordinates coverage and scheduling of all intakes with Felony Screening Legal Assistants, provides files, grand jury dates, and schedules intakes, and generates letters for Fast Track. Data entry is required along with daily contact with police officers to schedule missed and ongoing intakes.

The position works with Legal Assistants to find files, enter intake and Grand Jury dates into the electronic system, pull files for the next day, and prepare files for the nighttime intake schedule. Updates are entered into the computer for the event screen in the DELJIS AG Case Tracking where a list of cases is maintained. The Case Processor answers a high volume of phone calls and emails related to scheduling and rescheduling intakes and participates in the rotation for coverage of the main Criminal Division Receptionist phone lines.

Additional responsibilities include running NCIC records for Board of Pardon/Board responses, closing files, maintaining and monitoring a list of missed cases known as the “needs intake” list, and assisting Administrative Specialists and Deputy Attorneys General on clerical tasks such as Preliminary Hearing offers, typing information for Pleas by Appointment, and other administrative duties as requested. The position also generates statistics for Legal Assistant intakes using spreadsheets and serves as the general back‑up for the case processing unit, assisting with file‑creating, downgrades, continuance requests, and loading charges for PBA as needed.

The ideal candidate will be highly detail‑oriented, able to manage multiple tasks with accuracy in a fast‑paced, high‑pressure environment, and capable of working independently while handling a heavy workload. Strong written communication skills are essential, with a demonstrated ability to produce error‑free documents. Candidates should have solid organizational skills and be proficient in Microsoft Word and Excel. Prior experience using systems such as DELJIS, LEISS, or ENFORCER is preferred.

• One year experience in applying laws, rules, regulations, standards, policies, and procedures.
• One year experience in record keeping.
• One year experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures, resolving deficiencies, interpreting information, and tracking and monitoring activities.
• One year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.

• Please be sure to upload a recent copy of your resume, as you complete the application process for this posting.
• This position is exempt from the State of Delaware Merit System.

• Criminal background check: A satisfactory criminal background check is required as…