Order Processing Rep

As a Fulfillment Associate, you will help impact the lives of millions of people and shape society for the future. You will work in unison with our service teams to assist our clients remain in legal compliance. We are looking for individuals who are positive, energetic, accountable, flexible, and committed to self-development.

Location:
Wilmington DE

Length:
Contract 3 Months

Hours: 12:00 PM to 9:00 PM

100% Onsite

Pay Rate: $23.33 per hour

Basic Responsibilities:

The Fulfillment Associate for Wolters Kluwer’s CT has primary responsibility for providing superior service by:

• Fulfilling orders for internal and external customers

• Researching and analyzing legal documents

• Submitting legal documents to the Secretary of State, Division of Corporations

• Retrieving legal documents from the Secretary of State, Division of Corporations

• Researching entity status

• Resolving or escalating issues

• Following requests through to completion

• Communicating progress to customers and internal teams

• Navigating quickly between multiple processing systems and databases quickly and accurately

• Able to work in a fast-paced, high-energy environment.

• Overtime and minimal (5%) travel may be required.

• Contributes to customer satisfaction and organizational success

• Participates in process improvement programs, best practices, and occasional special projects

Qualifications:

Education:

Preferred:
Bachelor’s degree in Liberal Arts (e.g., Business, Communications, Marketing, or related discipline); OR, if no degree, 4 years of customer service experience.

Experience, Knowledge and Tools

Minimum Experience:

• 4 years customer service experience, including:

• Integrating information from multiple sources quickly and accurately.

• Utilizing keen attention to detail skill accurately

• Utilizing communication skills, including both excellent verbal skills and written communication.

• Working independently while still being an integral part of a team.

• Knowledge of Microsoft Office / Adobe, ability to learn new applications quickly and effectively.

• Excellent analytical, organizational, time management and problem-solving skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.