Fulfillment Associate, Compliance Services

Wolters Kluwer’s CT Corporation, a leader in professional information solutions since 1892, is hiring a Fulfillment Associate to manage the receipt and examination of legal notices and filings for U.S. states and globally.

• Fulfill orders for customers by processing documents for the purpose of business entity creation (Corporation, LLC, etc.).
• Research legal documents.
• Resolve or escalate issues.
• Follow requests through to completion and communicate progress to customers and internal teams.
• Navigate between multiple processing systems and databases.
• Contribute to customer satisfaction and organizational success.
• Participate in process improvement programs, best practices, and occasional special projects.
• Process state and customer documents following established Standard Operating Procedures using proprietary and Microsoft Suite applications.

• High School diploma or equivalent (prefer some college).
• 1+ year customer service experience; experience in office administration, legal services or banking is preferred.
• Knowledge of business entity creation and UCC Lien searches preferred.
• Good typing skills (30 wpm).
• Experience with Microsoft Office, CRM and databases.
• Ability to work independently with minimal oversight while being part of a team.
• Willingness to work a 12:00PM–9:00PM schedule; overtime may be required.

Monday–Friday, 12:00PM–9:00PM (work from local office in Wilmington, DE).

$27,700.00–$46,450.00

USD annually. Salary range based on primary location; final offer depends on skills, experience and location.

• Medical, Dental & Vision plans.
• 401(k) retirement plan.
• FSA/HSA.
• Commuter benefits.
• Tuition assistance.
• Vacation and sick time.
• Paid parental leave.

Wolters Kluwer and all of its subsidiaries, divisions and customer/departments are an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law.