Dental Front Desk Scheduler Part-time

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Under the direct supervision of the Dentist, the Dental Front Desk Staff will manage patient appointments, reminders, registrations, insurance, lab cases, internal/external referrals, phone calls, and enforce HJMC policies.

• Schedule appointments for patients.
• Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income – if applicable).
• Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
• Remind caller of cancellation/no show policy.
• Answer questions and offer other information, as requested, to provide patient‑focused service and a positive impression of the organization.
• Act as a liaison for the patients and the Health Center.
• Direct calls to other departments as needed.
• Use sound judgement in handling calls, especially with upset patients.
• Understanding of when to elevate calls to physicians/practice manager/triage nurse.
• Service patients: make reminder calls, make calls to reschedule appointments, provide assistance with mailings and other projects as call volume permits.
• Be current in basic life support.
• Participate as needed in Quality Improvement.
• Be courteous and professional at all times with patients and co‑workers, especially when giving instructions to patients before, during and after dental appointments.
• Ensure that patient information is kept HIPAA secure.
• Assist in inventory and ordering of supplies for the dental.
• Other duties as assigned.

• Provider satisfaction
• Patient satisfaction
• Excellent customer service
• Be courteous and professional at all times with patients and co‑workers.
• Perform all duties listed in the responsibilities section, and those assigned by the dentist.

The individual will have access to the patient records. Professionalism and confidentiality must be maintained at all times.

Henrietta Johnson Medical Center is a part of a national network of federally funded Community Health Centers that have been serving the community for over 50 years. The mission of Henrietta Johnson Medical Center is committed to increasing access to quality, culturally sensitive and cost‑effective comprehensive health care services for the under‑served, uninsured, and under‑insured individuals throughout the community.

• Prior experience in a dental office.
• Current CPR certification.
• Ability to work as part of a team with changing requirements and demands.
• Compassion and a strong commitment to providing patient‑centered care, regardless of patients’ background or ability to pay.
• Able to maintain patient confidentiality and ensure patient information is kept HIPAA compliant.

This is an hourly position and the incumbent is regularly scheduled to work twenty‑for (24) hours per week, Tuesday through Thursday 7:45 AM – 4:45 PM.