Receptionist, Administrative​/Clerical

TITLE: Receptionist

DEPARTMENT: Family Services

AVAILABILITY: Immediate

REPORTS TO: Social Services Director

SCHEDULE: Full Time – Monday through Friday (8am to 4:30pm)

SALARY: $15.75 per hour;
Non‑Exempt

• Generous paid time off including holidays, vacation, and sick time.
• Employer‑funded Pension Plan (company contributions begin after 1 year).
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life.

• Control the flow of foot traffic through the main lobby, directing or referring clients and associates to the correct departments.
• Receive and redirect telephone calls and mail/packages to appropriate parties.
• Answer phone calls, ensuring correct call routing.
• Greet and assist visitors and callers professionally.
• Take and record detailed messages for voicemails or callers who cannot be connected.
• Assist consumers with obtaining food from the food pantry.
• Complete mailing, sorting, and folding projects as directed.
• Maintain security measures in the reception area.
• Keep the reception area neat and clean; communicate cleaning needs to leadership or maintenance.
• Complete monthly food statistics.
• Ensure residents sign in and out as they enter or leave.
• Check resident handbags and luggage for food, illegal drugs, weapons, and other prohibited items.
• Accept packages and mail, record arrival dates, and deliver to the correct addressee.

• High School Diploma and experience with a front desk/reception area.
• Good verbal communication skills and the ability to communicate with a broad variety of constituents.
• Child Protection Clearances required by Delaware’s Beau Biden Law (based on SBI and FBI Criminal Record Checks).
• Understanding and support of the mission and values of The Salvation Army.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.