Clerk Of The Peace Row Office Confidential Secretary (Selective Certification

In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period, and which will be used to fill vacancies during that period, is being established for this classification. Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.

New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.

New Castle County is an Equal Opportunity Employer

The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).

Performs a variety of problem solving, administrative and support functions for the Row Offices that require complete confidentiality relating to the integrity and liability of management systems through quality service in all areas to the citizens of New Castle County; does related work as required.

An employee in this class assists in the daily activities of a department or division by performing responsible administrative and support functions of a wide variety and scope. The work deals with highly sensitive labor relations matters and is extremely confidential in nature. This employee is required to be familiar with all phases of New Castle County Government and must be able to work across department, division and agency lines in solving problems and issues related to the specific assignment.

This employee works with considerable independence of action through problem solving, personal representation of managers or departments, and by preparing detailed reports and correspondence, providing information, receiving and responding to complaints and performing other customer service work. It is critical that this employee displays and promotes a positive attitude and possesses a professional demeanor and appearance. This employee works under the general supervision of the Row Officer or their designee.

(Illustrative Only)

• Solves problems by developing innovative, creative, cost effective and customer friendly solutions;
• Maintains and updates marriage license records within County databases and electronic record management systems.
• Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service; and confidentiality through electronic communication, in person or by telephone;
• Ensures the accuracy, integrity, security, and confidentiality of marriage records and related documents.
• Arranges meetings and prepares correspondence;
• Works with management on issues and responds to telephone calls from a variety of individuals;
• Researches issues and questions received through the Row Office and prepares an appropriate response;
• Performs support functions such as filing, answering telephones and preparing a variety of letters, memoranda, reports, agreements, documents, publications and other such material;
• Provides assistance in developing and implementing policies and procedures;
• Attends meetings and provides support and administrative assistance when needed;
• Presents information to outside groups;
• May supervise staff;
• Utilizes a variety of miscellaneous software programs;
• Acts as a liaison with other departments, governmental units, private agencies and various citizens’ groups in matters pertaining to the Row Offices;
• Maintains personnel attendance records and process payroll, payroll adjustments and change notices;
• Monitors the effectiveness of existing work schedules, policies…