Auto Service Advisor; Honda Dealership Job Wilmington area,Delaware USA,Automotive

Position: Auto Service Advisor (Honda Dealership)

Stevenson-Hendrick Honda Wilmington

Location:

6720 Market Street, Wilmington, North Carolina 28405 Hendrick Automotive Group is seeking an experienced Automotive Service Professional who is passionate about customer service and has a proven track record of success in a business environment.

As the first point of contact for our clients in the dealership service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care.

Summary:

Ideal candidates should have knowledge of the mechanical operations of vehicles. You will be responsible for advising customers on vehicle maintenance, recommending warranty protections and potential cost savings, scheduling service appointments, and providing accurate repair estimates for labor/parts.

Benefits:

Our primary focus is to help our teammates accomplish the goals they have set for themselves, their jobs and their families. It’s the Hendrick Advantage.

Rewarding performance-based pay plans and bonuses
Service Advisor Onboarding Programs
College Scholarship Program
401(k) with Company Match
Largest privately owned auto group in the country, GREAT career growth potential
Paid Medical - NO COST Employee Healthcare and Prescription Plan
Generous paid time off/vacation and sick days
Basic Life Insurance NO COST Employee Assistance Program 100% Paid Training Comprehensive employee recognition/rewards programs
Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award
Successful Team approach with Doing Business the Right Way Focus!

Essential Duties and Responsibilities include the following:

Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimtes cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired

Education:

o GED
High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree

Field of Study/

Work Experience:

o Accounting
o Automotive
o Business
o Human Resources
o Information Technology

Desired

Work Experience:

o up to 3 years
o 3-5 years
o 5+ years

Education/

Experience:

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

Valid Driver’s License
Automobile Salesperson License

Computer

Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication

Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to…