Automotive Service Advisor M-F

Kelly’s Auto Repair

Schedule: Monday-Friday | 8:00 AM-5:00 PM
Pay Rate: $23-$27/hour DOE + Commission/Bonus
Hours: Approximately 40 hours/week
Weekends: No Saturdays

Ready to Take the Next Step in Your Automotive Career?

If you know your way around a repair shop, enjoy working with customers, and can confidently explain why their vehicle needs more than just an oil change, Kelly’s Auto Repair wants to talk to you.

We’re hiring an Automotive Service Advisor to become the first dedicated advisor on our growing team. You don’t need 10+ years of experience or to know every system on day one. You do need automotive experience, strong communication skills, and the confidence to present estimates and sell needed repairs.

If you’re looking for a Monday-Friday position where you can grow with an independent shop and have your performance rewarded through commission, this could be a great fit.

What’s In It for You

• $23-$27/hour DOE + commission/bonus
• Compensation flexibility based on experience
• Monday-Friday | 8:00 AM-5:00 PM
• Approximately 40 hours per week
• 5 days of PTO during your first year
• 2 sick days during your first year
• Benefit reimbursement assistance available
• Paid/reimbursed job-related training and certifications
• Uniform shirts provided
• Opportunity to become the shop’s first dedicated Service Advisor
• Opportunity to grow your role as the shop continues to expand

How to Apply (Important)

We move fast — and so should you.

Step 1:
Apply
Step 2:
Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About Kelly’s Auto Repair

Kelly’s Auto Repair is a growing independent repair shop working on a broad mix of domestic, Asian, and European vehicles, along with some fleet vehicles and trucks up to approximately F-450/F-550 size.

We average approximately 35-40 vehicles per week and operate out of a six-bay, six-lift facility with both heat and air conditioning.

This is a growing operation, which means you won’t be stepping into a rigid corporate environment where everything has to be done “the way it’s always been done.” We’re looking for someone coachable, adaptable, and interested in helping build a strong service process alongside us.

The owner currently handles the Service Advisor responsibilities and has a technician background, so you’ll be working directly with someone who understands both sides of the shop.

What You’ll Do

• Greet and check in customers
• Build and present repair estimates
• Explain recommended repairs and maintenance clearly
• Sell necessary repairs and preventive maintenance
• Communicate with customers by phone, text, and email
• Answer incoming calls and assist customers over the phone
• Keep customers updated throughout the repair process
• Check customers out and process payments
• Work with technicians to understand inspection findings and recommendations
• Help keep vehicles and repair orders moving efficiently through the shop
• Deliver a professional, straightforward customer experience from check-in through vehicle pickup

What We’re Looking For

• Automotive industry experience is required
• 2+ years of automotive Service Advisor or relevant automotive front-office experience preferred
• Around 5 years of Service Advisor experience is a strong plus
• Working knowledge of common automotive repairs and maintenance
• Ability to confidently present estimates and sell recommended services
• Strong customer service and communication skills
• Comfortable communicating by phone, text, and email
• Valid driver’s license
• Coachable, adaptable, and willing to learn
• Able to work effectively in a growing independent shop environment

We’re open to someone who is still developing as a Service Advisor if you already have automotive experience and the right foundation. If you’re hungry to learn, comfortable with customers, and understand how a repair shop operates, we’re willing to invest in the right person.

Shop Technology

We use Tekmetric for our shop management system, estimates, point of sale, and digital vehicle inspections, along with AutoIQ.

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