Client Development Director

Anticipated End Date:

Position Title:

Client Development Director

Job Description:

Carelon Client Development Director

The Client Development Director serves as the market quarterback, responsible for owning internal client relationships, driving growth, and ensuring market-level execution in partnership with Carelon and Elevance business units. This role combines strategic client development with operational accountability, ensuring Carelon delivers measurable cost-of-care and customer experience outcomes across assigned markets.

LOCATION:

Hybrid 2:
This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

HOW WILL YOU MAKE AN IMPACT:

Client Development & Growth

* Positions Carelon's value proposition for assigned market(s), including identifying tailored solutions that deliver measurable cost-of-care savings and quality improvements.

* Builds and maintains trusted relationships with market executives and client stakeholders, serving as the single point of accountability for market-level relationships

Market Leadership & Execution

* Acts as the Carelon Behavioral Health market steward, ensuring operational cadence, escalations, and delivery plans are executed with discipline.

* Partners with Carelon Health Cost of Care on deployment of cost-of-care solutions; ensure initiatives move through stage-gates on time and achieve intended ROI.

* Accountable for client implementations and outcomes, ensuring satisfaction, retention, and recognition of value.

Strategic Alignment & Reporting

* Collaborates across Carelon Health businesses to provide consistent customer experience, reporting and governance across markets.

* Applies data insights and dashboards to frame market priorities, identify risks, and guide decision-making.

* Elevates the voice of the customer into actionable insights, informing Carelon business strategy, product priorities, and market-specific investment decisions.

Stakeholder Engagement

* Builds effective networks across BUs, operations, and clinical teams.

* Serves as the voice of the client to Carelon, ensuring alignment of solutions with market needs.

* Partners with HR, Finance, and Product to support enablement and organizational readiness for new client solutions.

MINIMUM REQUIREMENTS:

* Requires a BA/BS in health care related field and a minimum of 7 years of experience in account management, sales and/or operations in the health care industry; or any combination of education and experience which would provide an equivalent background.

PREFERRED SKILLS, CAPABILITIES, AND EXPERIENCES:

* MBA preferred.

* 7-10+ years of experience in healthcare account management, operations, or consultative sales (payer/provider/services).

* Demonstrated success growing and sustaining complex healthcare partnerships.

* Demonstrated ability to engage senior market executives, with strong executive presence and influence.

* Strong project management discipline: experience with stage-gates, readiness checklists, and risk logs.

* Excellent communication and relationship management skills; able to simplify complexity and escalate with options, not problems.

* Candidates from all states are welcome, but they must reside within commuting distance of a Pulse Point office location.

Job Level:

Director Equivalent

Workshift:

1st Shift (United States of America)

Job Family:

SLS  Sales - General

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

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