Client Success Manager

Overview

Client Success Manager – Wilmington, Delaware

Monday-Friday, 8am-5pm EST. Hybrid Work Model (3 days onsite in our Wilmington office, 2 days remote).

We are currently seeking a Client Success Manager (CSM) for our Digital Brand Services (DBS) business division. As a CSM in DBS, you will interact with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their global brands online. This position requires extensive client contact, including some face-to-face meetings, and the ability to present complex information clearly.

To be successful, a history of outstanding B2B customer service and relationship management, comfort working with technology, and a basic understanding of how the Internet operates are needed.

• Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business and goals/KPIs.
• Proactively educate clients about industry developments and potential impacts to their business and online strategy.
• Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC.
• Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget.
• Manage customer relationships to ensure retention and satisfaction in assigned accounts.
• Partner with Sales to develop and execute on account plans.
• Identify and help develop additional client contacts within assigned accounts.
• Identify and generate new sales leads.
• Provide budget projections and conduct contract and price negotiations for assigned accounts.
• Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams utilizing PowerPoint and Excel.
• Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system.
• Keep up to date on industry news.
• Network by attending industry-specific events and trade shows and/or conducting company-sponsored webinars.
• Share sales, product knowledge and ideas with other team members.
• This position is not commission based, but there is an incentive program for top performers.

• 3+ years B2B Account Management experience.
• Comfort and experience working with B and C-level executives.
• Detail-oriented, multi-tasking in a deadline-driven, dynamic environment.
• Excellent analytical and problem-solving skills.
• Ability to think proactively and strategically to meet the clients’ needs.
• Relentless dedication to outstanding customer service.
• Ability to handle escalated client issues with a steady hand.
• Excellent communication and organizational skills (verbal and written).
• Ability to think quickly on your feet.
• Strong negotiation skills and business acumen.
• Quick learner with a demonstrated passion for technology and the Internet ecosystem.
• Ability to work as part of a team and collaborate effectively with colleagues.
• Salesforce CRM experience preferred, but not required.
• Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required.
• Multi-lingual preferred, but not required.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit

We offer support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies will not be eligible to claim related fees and will be considered the property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.