Part-Time Client & Operations Transition Specialist - Timeless Private Wealth

Client & Operations Transition Specialist

Washington, North Carolina | Onsite | Part-Time (9:00 AM – 3:00 PM, M–F) | Hourly

Temporary 3–4 Month Engagement (Potential for Extension)

The Client & Operations Transition Specialist plays a critical role during the firm’s transition from broker-dealer affiliation to independent private practice. This position serves as the operational backbone of the firm during a high-volume, deadline-driven transition period.

The primary responsibility of this role is to ensure a smooth, compliant, and well-documented client migration process while maintaining an exceptional client experience. This includes managing account transfers, repapering, CRM data migration, workflow tracking, and supporting the Founder in stabilizing daily operations. This is a hands‑on execution role requiring precision, discretion, and the ability to operate independently in a fast‑paced transition environment.

• Track and manage transitioning client accounts using a centralized transition dashboard
• Prepare and process new account paperwork and advisory agreements
• Coordinate ACAT transfers, distributions, and custodial onboarding
• Monitor and resolve NIGO items
• Follow up with custodians, partners, and clients to ensure timely processing
• Assist in migrating and auditing client data into the CRM
• Reconcile transferred account information for accuracy
• Maintain secure archiving of legacy documentation

• Ensure paperwork meets custodian and RIA compliance standards
• Confirm required disclosures and signatures are complete prior to submission
• Maintain organized digital and physical client files
• Support Founder with compliance-related administrative requirements

Note:

This role does not provide investment advice or execute trades.

• Manage scheduling and meeting logistics
• Prepare meeting materials and reports
• Track follow-up tasks and ensure timely completion
• Identify workflow gaps and recommend improvements
• Operate independently when Founder is unavailable

• Serve as a professional and reassuring point of contact during transition
• Respond to routine service requests and escalated complex matters appropriately
• Provide timely updates regarding account transfer status
• Maintain detailed client profiles to support high‑touch communication

• Associate degree required
• Minimum 5 years relevant experience
• Experience handling custodial forms and account paperwork
• Strong CRM and Microsoft Office proficiency
• Exceptional attention to detail and organizational skills
• High level of discretion and professionalism

• Bachelor’s degree
• Financial services experience preferred
• Experience in private wealth management or RIA environment
• Familiarity with ACAT transfers
• Experience with performance reporting systems
• Working knowledge of financial planning concepts

• Temporary 3–4 month engagement
• Potential for extension
• Background and credit check may be required