Vice President- Process Improvement Manager

Description

Are you ready to shape the future of product management and delivery? Join us and make a meaningful impact by driving customer value, optimizing delivery processes, and collaborating with talented colleagues.

As a Program Manager, you will lead teams, and foster a positive, high-performance culture. You’ll have the opportunity to guide end-to-end program management and delivery, ensuring high-quality solutions that meet stakeholder demands and exceed expectations.

• Lead and inspire teams through all stages of the product lifecycle, including ideation, planning, execution, operational support, UAT readiness, and post‑release analysis.
• Collaborate with stakeholders and cross‑functional teams, effectively communicating critical updates and strategic priorities to both executive management and team members.
• Manage and develop project managers, setting clear expectations, providing feedback, and fostering a culture of growth, accountability, transparency, and innovation.
• Oversee card launches and refreshes, ensuring successful delivery and operational excellence.
• Partner with Card Servicing to drive effective change management and improve customer and specialist experience.
• Deliver concise executive‑level updates on project status, risks, and mitigations, distilling complex information for senior leaders and translating strategic priorities into actionable goals.
• Manage timelines, dependencies, blockers, and resources to mitigate risk and enhance stakeholder experiences.
• Ensure compliance with regulatory requirements and oversee change management activities.

• At least 5 years of project management experience, including assessing business impacts of changes.
• Proven ability to lead large, complex cross‑LOB projects, drive strategic execution, and optimize change.
• Demonstrated skill in defining and influencing new servicing models and strategic development.
• Strong interpersonal and communication skills, effective at all business levels.
• Ability to prioritize across multiple work streams and manage complex initiatives.
• Advanced Microsoft Office skills (Excel, PowerPoint, Word, Access, SharePoint).
• Exceptional written and verbal communication, including executive‑level presentations.
• Proven leadership of cross‑functional teams, delivering within timelines and adapting as needed.
• Excellent organizational skills, attention to detail, prioritization, and problem‑solving abilities.
• Self‑motivated, able to work independently, persistent and optimistic when facing obstacles.
• Demonstrated success in setting and driving organizational culture and leading change across teams.
• Track record of strategic leadership in product delivery, including end‑to‑end lifecycle, portfolio management, and enterprise‑level initiatives.
• Advanced expertise in stakeholder management, influencing and aligning senior executives, product owners, and cross‑functional partners.
• Ideal candidate would have experience in Card Operations and/or Card Product.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.