Client Service Supervisor- Litigation Production

About the Role

Responsible for all on‑site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, and meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationship with the Administrator. Responsible for ensuring the highest levels of service and client satisfaction. Maximize customer satisfaction, add‑on sales and profitability through structured planning and the management and development of the client services team.

• Monitors and ensures compliance with established workflow processes and procedures.
• Manages job scheduling to ensure on‑time completion of jobs and other critical production and fulfillment deadlines.
• Supervises efficient and economical utilization of equipment, materials and labor.
• Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
• Determines developmental goals and conducts periodic performance reviews with direct reports.
• Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
• Resolves complaints escalated by the customer or other end users in a timely manner.
• Ensures effective performance management with direct reports and oversees the overall process.
• Ensures effective two‑way communication with direct reports and within area of responsibility.
• Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self‑training and exchange of information.
• Maintains targeted levels of profitability.
• Manages and controls inventory and assets.

• Requires 5 years of related experience and management of two or more regular full‑time employees.
• Bachelor's degree in a relevant field preferred; associate's degree or equivalent required.
• Strong customer service and communication skills required.
• Single Site Responsibility may require minimal travel; valid driver's license and acceptable driving record necessary.
• Multiple Site Responsibility may require up to 15% travel; valid driver's license and acceptable driving record necessary.
• Must be able to lift up to 50 lbs.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Competitive salary range $50,020 – $68,700 (based on applicable law).

• Competitive compensation package including medical, dental, vision, 401(k) plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs and vacation.
• Planned perks such as employee referral bonus, employee discounts, dress‑for‑your‑day program, volunteer opportunities and a Canon welcome kit.
• Employment eligibility: you must be legally authorized to work in the United States; the Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

Full‑time on site required at your assigned office(s)/worksite(s)/territory on scheduled workdays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.