Client Service Coordinator

About Us

Trinity Subsurface, LLC is a fast-growing company specializing in Subsurface Utility Engineering, focused on collecting critical data and maintaining underground infrastructure. We prioritize strong relationships and a positive culture—both within our team and with our clients.

The Client Success Manager is responsible for owning the client experience from initial inquiry through project kickoff. This role works directly with clients to understand needs, define accurate scopes of work, set clear expectations, and drive proposals to signature. This position plays a critical role in operational success—the better a project is set up, the better it is executed.

• Serve as the primary point of contact for clients from first call through project approval
• Communicate with clients to understand needs and develop clear, accurate scopes of work
• Prepare and present proposals; follow up to secure signed approvals
• Set expectations with clients regarding scope, timing, and deliverables
• Ensure all required project information is complete and accurate prior to scheduling
• Coordinate with operations and scheduling teams for a smooth handoff
• Maintain consistent follow-up with clients to drive responsiveness and close opportunities
• Build and maintain strong, long-term client relationships

• High proposal close rate
• Accurate and complete scopes of work
• Minimal project issues caused by miscommunication or unclear expectations
• Strong client satisfaction and repeat business
• Smooth handoffs to operations with all required information

• 2+ years in a client-facing role (construction, field services, or related industry preferred)
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to manage multiple projects and follow up consistently
• Comfortable discussing scope, pricing, and closing proposals
• Problem-solving mindset with a focus on execution

• Strong communicator who builds trust quickly
• Organized and detail-oriented
• Proactive with follow-up and accountability
• Comfortable taking ownership of outcomes
• Thrives in a fast-paced, team-oriented environment

• Fast-growing company with opportunity
• Strong team culture focused on accountability and support
• Meaningful work supporting critical infrastructure projects
• Competitive compensation and benefits