Senior Associate - Product Solutions

As a Senior Associate - Product Solutions in the Card Account Management and Card Financial Transactions products, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You will collaborate with Business, Product, and Technology leadership to improve our issuer platform, create and deliver customer features, and support scrum teams.

This role provides a unique opportunity to contribute to a leading financial institution and shape the future of our card services.

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Maintain product roadmap and prioritized backlog that guides development efforts and ensures alignment with the product vision.
• Consider and plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Collaborate with Technology partners on product enhancements requirements and troubleshoot when product issues are raised.
• Support the end-to-end product development lifecycle, from ideation and design to development, testing and launch.
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
• Write the requirements, epics, and user stories to support product development.

• 3+ years of experience or equivalent expertise in problem‑solving on a team within a cluster of products.
• Proficient knowledge of the product development life cycle.
• Experience in product life‑cycle activities including discovery and requirements definition.
• Demonstrated prior experience working in a highly matrixed and complex organization.
• Strong analytical skills.
• Strong written and verbal communication skills with the ability to articulate concepts to senior management and customers across business and technology organizations.
• Ability to develop collaborative relationships with business stakeholders.
• Curiosity to dig into data to identify root cause and efficiency opportunities.
• Creative problem solver.
• Ability to use data to tell stories and drive behavior and translate business objectives into quantifiable metrics.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Functional knowledge of all Card and CCB domains impacting the Card Customer.
• Knowledge on Credit card Issuer platform and credit card payment life cycle experience is preferable.
• Prior technical knowledge of coding languages (Cobol, Java, etc.) and expertise in the functionality present and its usage in the systems/application/platforms that support Chase Card Customer Experiences.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.