Tenant Experience Coordinator

Tenant Experience Coordinator

Wilmington, Delaware

• Monday – Thursday: 11:00 AM - 8:00 PM
• Friday: 8:00 AM - 5:00 PM

Fully onsite role

Important Note:

On days when no evening events are scheduled, the workday may instead be 8:00 AM - 5:00 PM
, based on business needs.

We are Delaware's premier coworking space, serving as the "Gateway to Wilmington" located just steps from the Wilmington Amtrak train station. Our mission is to provide an office environment that is inspirational for startups, independent professionals, and non-profits. We are proud of our local community and provide a place for organizations to accomplish great things. We achieve all of this with a hospitality mindset.

CSC Station is actively seeking a friendly, analytical, and detail-oriented person to be one of the faces of our organization. You will help us grow the community by creating a great member experience while executing sales and operational tasks with excellence. This is an opportunity to take ownership and responsibility of a mission-driven business with the complete support and experience of our 127-year-old organization.

• Community Management
  • Create a welcoming, friendly environment to ensure high member satisfaction.
  • Plan and launch community initiatives that connect different organizations.
  • Lead networking events and manage digital community communications.
  • Expand our local community outreach and partnerships.
  • Foster a sense of inclusivity where fresh ideas are welcome
  • Maintain deep knowledge of membership requirements, guidelines, and policies, explaining them to members as necessary.
  • Assist the onboarding process for new members and coordinate member moves.
• Events Planning & Execution
  • Coordinate, set up, and oversee on-site community and networking events.
  • Build engagement and attendance for community programming.
• Facilities & Operations
  • Ensure all shared technology, conference rooms, and work spaces are in perfect working order.
  • Maintain a professional, clean, and organized aesthetic across the facility at all times.
  • Manage all building operations to the satisfaction of members
  • Ensure members are aware of issues that may impact them
• Business development
  • Promote new initiatives and expand our memberships
  • Conduct tours for prospective members
  • Maintain a positive relationship with key vendors
  • Contact with community leaders to generate interest

• A proactive, self-starting professional who takes initiative and follows through.
• Resourceful problem-solver who enjoys finding solutions rather than focusing on obstacles.
• Willing to roll up your sleeves and jump in wherever needed to ensure an exceptional tenant experience.

• 2+ years of experience in sales, hospitality, property management, retail, or customer service.
• Strong tech-literacy (comfortable troubleshooting basic Wi-Fi, AV equipment, and digital platforms).
• Excellent verbal and written communication skills.
• Passion for Delaware and our entrepreneurial community
• Fluent in English. The ability to speak Spanish is a plus
• High-level ethics, empathy, and dependability

This role is not eligible for employment visa sponsorship (e.g., H-1B, TN, E-3) now or in the future.

CSC Station grew out of our deep commitment to our hometown of Wilmington, and our interest in creating new ways for us to help businesses grow and thrive right here in Delaware. It's also a continuation of our spirit of innovation that started back in 1899 when our founders first conceived a way to simplify doing business. And we've never lost sight of that goal—to make business easier and more profitable wherever it's done.