Senior Associate- Service Product

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Associate in Service Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and ongoing success.

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Raises blockers and manages dependencies by escalating issues to the Product Delivery Manager, ensuring teams have the resources needed for successful delivery
• Leads end‑to‑end pilot delivery, overseeing intake, planning, execution, evaluation, and providing recommendations for scaling, ensuring smooth implementation and transition
• Serves as a process expert across multiple product journeys, conducting thorough impact assessments to identify effects on end users and support informed decision‑making
• Communicates effectively and engages with all business levels, facilitating strategic discussions in large forums and with senior leaders to align on priorities and direction
• Identifies and influences solutions for process improvements, efficiencies, and gaps, focusing on enhancing product value and optimizing operational effectiveness
• Leads complex change requests, including sponsored and regulatory‑driven initiatives, ensuring flawless product readiness, conducting quality assurance, and driving adoption readiness through coordinated communications and stakeholder alignment

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Demonstrated success in product management or a relevant domain, delivering results and driving initiatives forward
• Experienced in executing operational management tasks and preparing teams for change readiness
• Led complex change requests, including those driven by sponsors and regulatory requirements
• Strong analytical skills to evaluate end‑user impacts and recommend readiness actions
• Skilled at identifying, influencing, and implementing process improvements, efficiencies, and closing gaps to enhance product value
• Conducted thorough quality assurance on change requests to ensure high product quality and customer satisfaction

• Able to translate impact assessments into clear readiness plans and measurable adoption outcomes
• Proven ability to manage multiple complex change efforts while maintaining quality and end‑user focus
• Track record of driving process improvements that enhance product value and customer outcomes
• Strong cross‑functional partnership to implement change with minimal disruption and high user satisfaction
• Preferred experience supporting more than one CCB Operations Function/Line of Business

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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Equal Opportunity Employer/Disability/Veterans