Community Manager

Viktor is the AI coworker. It lives in Slack and Microsoft Teams, connects to thousands of tools, and does real work for real companies: finance, marketing, ops, engineering. We're building the product that replaces half the SaaS stack with a single teammate.

The team is small. The scope is not.

Thousands of people use Viktor every day, and a lot of them are in our community Slack right now, asking questions, sharing workflows, hitting walls. You own that room, and every other place Viktor's community lives:
Reddit, Trustpilot, G2, wherever the conversation goes next. You turn quiet lurkers into power users, and power users into the voices who sell Viktor for us. You also sit at the center of the company, pulling support, engineering, and product together so the community's needs actually get met. When the community is alive, people stay. When it goes quiet, they churn.

You're the person who keeps it alive.

Viktor is growing fast. The product creates a flood of “how do I…”, “can it…”, “look what I built” energy, and right now nobody owns the channel where that energy lives. It's reactive, ad hoc, and the best customer stories never make it back to the team. That's the seat. First community hire, no community team above you, no playbook to inherit.

You decide what this function becomes.

• Run the community Slack. Own the room day to day. Answer fast, route the hard stuff, seed conversation, make sure no question dies unanswered. Set the norms, the channels, the culture.
• Coordinate across the company. You sit between customer support, engineering, and product, and you manage those stakeholders. Route issues to the right owner, chase fixes to done, push the community's needs into the roadmap, and make sure the loop actually closes instead of dying in a thread.
• Organize events and fuel grassroots movements. Founder AMAs, build-alongs, office hours, power‑user round tables, launches, run end to end. And the bottom‑up stuff: local meetups, community‑run challenges, and champions who want to host their own thing. You give grassroots momentum a backbone and the tools to grow.
• Own the wider community footprint. Viktor's community isn't just Slack. You'll moderate our Reddit presence (a subreddit we'll launch), and own our review surfaces, Trustpilot, G2, and the rest. Run the campaigns that turn happy users into public proof at scale, and keep the rating climbing.
• Activate people. Get signups into the community, lurkers into participants, participants into champions. Onboarding flows, welcome sequences, prompts, challenges, recognition, whatever moves people up the ladder.
• Relay feedback to the team. You're the early‑warning system. The bug everyone hits, the feature everyone asks for, the wall everyone slams into. You spot the pattern, write it up, and put it in front of the right people so it gets acted on.
• Build the champion layer. Find the people already evangelizing Viktor and give them a reason to do more: ambassador program, early access, spotlights, swag, referrals.
• Turn the community into content and proof. The best workflows, stories, and quotes become case studies, social posts, and launch fuel, with growth and marketing.

This role is judged on a living, growing, engaged community, not post count. “I replied to everyone” isn't the bar. “More people are getting more value from Viktor this month than last, the team knows exactly what customers need because of me, and our public reputation is climbing” is.

• 30 days. You know the room cold. Response times are tight, the dead channels are gone, and you've shipped the first version of onboarding for new members. The team is already seeing feedback summaries from you weekly.
• 60 days. Active members are climbing, you've run your first event with real turnout, a champion/ambassador layer is forming, and review volume on G2 and Trustpilot is up. Support, engineering, and product are moving against patterns you surfaced.
• 90 days. The community is a growth and retention engine. Events run on a cadence, grassroots momentum is building, our public ratings are…