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Senior Service Designer – Customer Experience & Journeys
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-07-13
Listing for:
JPMorganChase
Full Time
position Listed on 2026-07-13
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Chase is seeking a Service Design Senior Associate to design end-to-end experiences for customers and employees within Cash & Check Management. The role partners with Product, Technology, Operations and Data teams to improve service ecosystems and operational workflows, with exposure to AI-enabled workflows.
Responsibilities include drafting journey maps, service blueprints, and running cross-functional workshops, while translating complex processes into clear service models and guiding peers in
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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