Senior Associate – Product Operations & Communications Lead

As a Senior Associate – Product Operations & Communications Lead supporting Card Account Management
and Card Financial Transactions
, you will standardize portfolio operating rhythms, deliver executive-ready updates on progress and releases, and maintain Confluence and other sources of record. You’ll run leadership forums and monthly operating meetings end-to-end, strengthen backlog/book-of-work hygiene, and use firm-approved AI tools to accelerate drafting with stakeholder validation before publishing.

This role is ideal for someone who enjoys
problem-solving, simplifying complex journeys, and improving how teams work
—with an emphasis on using
AI responsibly to accelerate research, documentation, and communication
(not replacing judgment).

• Own the communications cadence (AI-enabled): Actively collect/solicit accomplishments and milestones from stakeholders, then use approved AI tools to help consolidate inputs, detect gaps/inconsistencies, draft clear actionable updates, and tailor summaries by audience/channel. Publish on schedule to designated channels and sources of record (e.g., Confluence pages, Microsoft Teams) with final human review and stakeholder validation before posting.
• Apply approved AI tools responsibly: Demonstrate proficiency with the organization’s approved AI tools to accelerate drafting, synthesis, editing, and quality checks (clarity, completeness, tone, duplication). Ensure all AI‑assisted outputs are fact‑checked against authoritative sources, reviewed with stakeholders, and approved before being shared or posted to any source of record.
• Manage Confluence oversight (AI-supported governance): Maintain information architecture, content governance, and ongoing upkeep, leveraging approved AI tools to identify stale content, broken references, duplicative pages, taxonomy/tagging opportunities, and readability issues. Propose targeted updates and run periodic AI-assisted audits, with human verification to keep pages truthful, accurate, and continuously up to date.
• Plan and execute townhalls/forums and meetings (AI-assisted operations): Use approved AI tools to generate and refine agendas, compile pre-reads, draft speaker briefs/talking points, and capture action items/decisions from notes or transcripts where permitted. Publish validated recaps and maintain an AI-assisted action tracker (with owners/dates) to improve follow-through and accountability.
• Administer distribution lists/shared mailboxes (AI-enhanced hygiene): Manage access controls, ownership assignment, and hygiene practices, using approved AI tools to help triage inbound requests, categorize/common-issue routing, draft responses, and flag potential policy/compliance risks (e.g., sensitive data indicators) for human review—maintaining reliability and compliance with internal standards.
• Maintain epic/backlog/book-of-work hygiene (AI-augmented agility): Ensure clear ownership, current status, prioritization, readiness, dependencies, and up-to-date metadata, using approved AI tools to summarize epics, suggest clearer acceptance criteria, highlight missing fields/aging items, detect dependency conflicts, and generate routine hygiene reports—while keeping final prioritization and updates owned by accountable stakeholders.

• Proficiency with AI-assisted productivity tools (e.g., generative AI) using
  company-approved
  solutions to accelerate research, analysis, and content development; applies sound judgment on data sensitivity, validates outputs for accuracy/bias, documents assumptions, and uses AI responsibly within established risk, controls, and governance expectations.
• Demonstrated ability to collaborate effectively across multiple teams and stakeholder groups.
• Strong analytical skills and curiosity to dig into data to identify root causes and opportunities.
• Excellent written and verbal communication skills; ability to translate customer and business needs into clear, actionable requirements.
• Ability to build trusted relationships, drive alignment, and influence without direct authority.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Experience supporting product and technology portfolios in a regulated financial services environment, with awareness of controls for communications, documentation, and access management.
• Demonstrated success improving operating rhythms, transparency, and execution predictability through lightweight governance.
• Experience building and running communications cadences and repeatable templates for updates, announcements, and milestone reporting.
• Proficiency with enterprise collaboration and documentation tool chains, including Atlassian Confluence, Microsoft Teams, Microsoft Outlook, [Jira and/or other approved backlog tooling], and [PowerPoint/Word or approved equivalents].
• Responsible use of organization-approved AI tools