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Director of Customer Engagement & Agent Platforms
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-07-30
Listing for:
Best Egg
Full Time
position Listed on 2026-07-30
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Best Egg is seeking a Director of Customer Engagement & Agent Platforms to own and optimize the systems that enable customer engagement and agent execution across operations. The role focuses on platform ownership, configuration, and continuous improvement, not software engineering or frontline management.
Responsibilities include driving platform performance, aligning with business strategy, and implementing AI-enabled features while partnering with cross-functional teams to meet demand and
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