Workforce Management Senior Forecasting Analyst

Overview

Role:
Workforce Management Senior Forecasting Analyst. The role focuses on optimising staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance customer experience in the bank7s operations.

• Manage staffing optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.
• Collaborate with teams across the bank to align and integrate workforce management processes and governance.
• Develop and implement workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
• Identify areas for improvement, provide recommendations for changes in workforce management processes, and coach colleagues in highlighted areas.
• Monitor industry trends and developments to implement best practice in workforce management services.
• Participate in projects and initiatives to improve workforce management efficiency and effectiveness.
• Develop and manage staffing schedules to optimise staffing levels to meet business needs.
• Prepare operational readiness plans to support the business in achieving desired customer outcomes.
• Forecast and analyse to support decision-making, balancing customer experience, operational efficiency, and cost outcomes across multiple lines of business.

• Experience using data analysis and problem-solving to support business decision-making and forecasting.
• Experience working with large datasets; coding knowledge such as Python or similar tools; proficiency in MS Office.
• Ability to manage stakeholder relationships and communicate insights across business functions.
• Knowledge of Workforce Management forecasting and analytics in operational environments; familiarity with advanced forecasting methods and time series modelling.
• Understanding of contact center data environments, including AWS or similar platforms.

This role is located in Wilmington, DE and Henderson, NV. Salary range for Henderson, NV:
Minimum $90,000 – Maximum $130,000 base salary. The stated salary includes base pay only; other compensation or benefits may apply. The description aligns with Barclays values and expectations for professional conduct.