Workforce Management Senior Forecasting Analyst

Embark on a transformative journey as a Workforce Management Senior Forecasting Analyst at Barclays, where the focus is on redefining the future of banking through innovative solutions. You will be responsible for delivering forecasting and analytics to support workforce management across customer care, collections, fraud, and other operational areas. The role works closely with stakeholders to understand business drivers and support accurate demand forecasts and staffing plans.

The position uses data analysis to support decision‑making and improve forecasting methods and processes. The role also supports the balance between customer experience, operational efficiency, and cost outcomes across multiple lines of business.

To be successful as a Workforce Management Senior Forecasting Analyst, you should have:

• Experience using data analysis and problem‑solving skills to support business decision‑making and forecasting activities
• Familiarity working with large datasets, including coding knowledge such as Python or similar tools, along with proficiency in MS Office
• Ability to manage stakeholder relationships and communicate insights effectively across business functions

• Knowledge of Workforce Management forecasting and analytics within an operational environment
• Familiarity with advanced forecasting methods and time series modelling techniques
• Understanding of contact center data environments, including AWS or similar platforms

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job‑specific technical skills.

This role is located in Wilmington, DE and Henderson, NV.

Minimum Salary: $90,000

Maximum Salary: $130,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations.

• Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.
• Collaboration with teams across the bank to align and integrate workforce management processes and governance.
• Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
• Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.
• Identification of industry trends and developments to implement best practice in workforce management Services.
• Participation in projects and initiatives to improve workforce management efficiency and effectiveness.
• Development and management of staffing schedules to optimise staffing levels to meet business needs.
• Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical…