Customer Product Experience, Success, and Strategy Manager

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit (Use the "Apply for this Job" box below). follow us on social media.

Perks of working with us!

• Competitive health + wellness benefit plan

• Continuous professional development with many opportunities for growth!

• Recharge with 15 days of paid time off

• Competitive Salary and Bonuses

• 401k Plan

• Ability to work remotely

Role Overview

The Customer Product Experience, Success, and Strategy Manager is responsible for owning the delivery of the endtoend customer experience for all customer facing data, IoT, and AI products and solutions. Specific data, IoT, and AI Product domain knowledge is not critical, but successful delivery of customer experiences is. You will ensure that customer needs, experience goals, and success outcomes defined in Business Requirements Documents (BRDs) are fully realized in the delivered product experience.

While the Product Strategy team owns BRDs, and UI/UX and Design teams own experience execution, this role acts as the experience integrator and accountability owner, ensuring alignment across strategy, delivery, and customer facing teams. You will serve as a critical interface between the Product Strategy Team, UI/UX and Design System teams, and Technical Program Management, ensuring that products launch with a cohesive, high quality experience that drives adoption, trust, and measurable customer outcomes.

Key Responsibilities

• Partner closely with the Product Strategy team throughout the BRD lifecycle and participate in problem definition, opportunity shaping, and BRD reviews.

• Own the endtoend customer experience across the full product lifecycle, from concept through launch, adoption, and ongoing use for all IoT and AI products.

• Act as the single point of accountability for customer experience outcomes, even though execution is distributed across multiple teams.

• Serve as the primary interface to teams responsible for UI/UX delivery, Design systems, and Interaction and experience design.

• Translate BRDdefined customer needs and experience goals into clear guidance for experience delivery teams.

• Co-create and ensure delivery mechanisms are in place for experience focused success metrics.

• Partner with analytics, product, and customer success teams to monitor experience performance.

• Translate strategic experience intent into execution ready experience guidance.

• Participate in milestone, design, and release readiness reviews through a customer experience lens.

• Ensure that external launch and customer success teams have completed all required customer facing readiness activities prior to launch.

• Communicate how customer experience goals are being delivered and provide leadership with visibility into experience health and adoption trends, customer feedback and insights, and risks to experience or value realization.

Qualifications

• 7-10 years of experience in product management, customer experience, marketing, or digital solution delivery.

• Experience working directly with customers and internal stakeholders understanding needs and facilitating communication.

• Proven ability to influence across product, design, engineering, and customer facing teams without direct authority.

• Bachelor's degree in Science, Technology, or a related field.

• Advanced degree in Business, Strategic Communications, Product Design, or relevant certifications required.

• Strong customercentric mindset with experience owning outcomebased success.

• Ability to translate strategy…