Senior Associate, Ultimate Rewards – Strategic Partnerships

Job Summary

As a Senior Associate in Ultimate Rewards, you will be joining a high visibility strategy team, supporting partnerships within the Ultimate Rewards redemption programs. You will ensure customer engagement, business objectives and NPS while maintaining a strong controls environment. You will be working cross‑functionally with several partners to deliver on product initiatives to drive decision making on areas of opportunity and investment.

• Support day‑to‑day business management for a portfolio of Ultimate Rewards redemption capabilities, balancing partner coordination, customer experience, engagement, and financial outcomes.
• Coordinate internal stakeholders across Product, Marketing, Operations, Finance, Legal/Compliance/Risk, and Analytics to align on goals, prioritize initiatives, and facilitate timely decisions (including executive‑ready updates as needed).
• Support external partner relationship management (where applicable), including operating cadence, business reviews, growth initiatives, and issue resolution; coordinate follow‑ups to help ensure contractual obligations are met.
• Support program economics and performance tracking: monitor run‑rate, unit economics, and KPIs; identify cost optimization opportunities; partner with Finance on forecasting and benefits tracking.
• Coordinate operational readiness for launches and changes (processes, servicing impacts, controls, monitoring, incident/defect triage) to support a strong end‑to‑end customer and operations experience.
• Support a strong risk and compliance posture by partnering with controls functions on governance routines, approvals, documentation, audit readiness, and issue management.

• 3+ years of experience in program management, partner management, product operations, marketing, or business strategy (financial services/loyalty/payments experience a plus).
• Demonstrated ability to manage cross‑functional initiatives with multiple stakeholders and dependencies.
• Experience supporting partner or stakeholder management routines (operating cadence, business reviews, action tracking, issue escalation/resolution).
• Strong analytical skills.
• Strong written and verbal communication skills.

• Financial services, loyalty, or payments experience.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.