Digital Product Manager Lead Senior

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Manager Lead Senior within PNC's Retail
- Digital organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Cleveland, OH, New York, NY, Chicago, IL or Wilmington, DE. The Product Manager, Credit Monitoring & Financial Wellness Platform is responsible for defining and executing strategies that maximize the value of the bank's credit monitoring, financial wellness, and identity protection capabilities. This role focuses on identifying opportunities to drive customer engagement, deepen relationships, improve financial well-being, and create measurable business outcomes through the platform.

Working closely with product, analytics, marketing, digital, risk, and technology teams, this individual will develop business cases, evaluate growth opportunities, and define strategies that optimize both customer and bank benefits. The role serves as a key bridge between business objectives and product execution, helping shape priorities, investments, and future platform capabilities.

• Develop strategies to increase customer engagement, retention, and utilization of credit monitoring and financial wellness capabilities.
• Identify opportunities to create customer and business value through acquisition, cross-sell, relationship deepening, financial health improvement, and customer loyalty.
• Build business cases and recommendations for new features, partnerships, and investments based on customer insights, market trends, and financial impact.

• Analyze customer behavior, market dynamics, and competitive offerings to identify growth opportunities and platform enhancements.
• Develop customer segmentation, value propositions, and engagement strategies for targeted customer populations.
• Translate customer needs and business objectives into strategic product priorities.

• Partner with marketing, digital, analytics, risk, and product teams to drive adoption and maximize platform performance.
• Collaborate with technology and delivery teams to ensure strategic priorities are reflected in product roadmaps and execution plans.
• Support management of third-party partners and providers that enable platform capabilities.

• Define and monitor key performance indicators related to customer engagement, financial wellness outcomes, product adoption, and business value.
• Leverage analytics and customer feedback to identify opportunities for continuous improvement and growth.
• Develop reporting and executive-level insights that inform strategic decisions and investment priorities.

• 8+ years of experience in product strategy, business strategy, product management, digital banking, fintech, or financial services.
• Strong experience using customer insights, analytics, and market research to drive business and product decisions.
• Demonstrated ability to build business cases, influence stakeholders, and translate strategy into measurable outcomes.
• Strong analytical, communication, and strategic thinking skills.
• Experience with digital consumer products, financial wellness, credit, or customer engagement platforms preferred.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

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