Rewards Product Manager, Loyalty Servicing
Listed on 2026-08-22
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Business
Change Management, Business Systems & Technology Analysis -
IT/Tech
Change Management, Business Systems & Technology Analysis
4 days ago Be among the first 25 applicants
Job Description
If you enjoy creative problem solving, are highly analytical, and are skilled at building momentum around meaningful work, this is the role for you.
Job Description
If you enjoy creative problem solving, are highly analytical, and are skilled at building momentum around meaningful work, this is the role for you.
The Chase Rewards Loyalty Servicing product team is responsible for delivering loyalty servicing experiences to our specialists and customer that support the ability to earn and redeem Ultimate Rewards points as well as support handling customer inquiries and issue resolution. The Rewards Product Owner will be responsible for making our products better, smarter and more personalized by leveraging a deep understanding of customer needs, data intelligence, and how to create excellence a Vice President, Product Manager in Loyalty Servicing within Chase Rewards you will define and support the strategic vision for the modernization path of a platform product as you build new specialist and customer centric Rewards journeys.
You will drive the planning, sequencing and implementation of these initiatives to drive end-state transformation based on value, impact and time to market. You should be a self-starter who has the ability to operate within a highly matrixed organization, effectively influencing and communicating cross-functionally across Product, Design, Data and Technology teams to drive business results.
Job Responsibilities
- Drive strategic product vision and define roadmap that brings your vision to life by balancing foundational capability enhancements with creative, experimentation-driven learning.
- Maintain evergreen product roadmap based on changing market and customer needs that delivers incremental value across multiple releases
- Partner closely with Business, Technology, Design, and Data teams to lead product development efforts, ensuring epics and stories are clearly defined with acceptance criteria and delivered on time.
- Drive completion of epics and remove blockers.
- Lead your stakeholders and cross functional teams to achieve the best business value possible. Use collaborative storytelling to communicate and drive cross-functional alignment for your work.
- Communicate product needs, progress and business challenges to executive level
- Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)
Required Qualifications , Capabilities And Skills
- 7+ years of product management, program management or relevant experience
- Proven track record of delivering complex initiatives in fast paced environments.
- Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities.
- Excellent written and verbal communication skills: able to present facts and ideas in a clear, concise and convincing manner to cross-functional partners up and down the chain with the ability to influence and motivate
- Proven success in collaborating with cross-functional teams, influencing and driving decisions
- Experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools.
- Bachelor’s degree required
Preferred Qualifications , Capabilities And Skills
- Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of…
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