Strategy Senior Associate - AI Journey Transformation

Join the Artificial Intelligence (AI) Journey Transformation team to accelerate and scale AI solutions that work and shape omni-channel customer experiences. The team combines digital strategy, AI transformation, and analytics to accelerate smarter, more seamless customer journeys. This role provides an exciting opportunity to support senior leadership across the firm on a portfolio of high-priority strategic initiatives.

As a Strategy Senior Analyst
on the AI Journey Transformation team, you will support a portfolio of firm-wide strategic initiatives through rigorous analysis, structured problem solving, and clear executive-ready communication. You will collaborate with partners across digital, operations, product, analytics, and business teams to help identify opportunities, size impact, develop business cases, and support go-to-market and operating model planning. Success in this role requires a passion for AI solutions and customer experience, strong quantitative and qualitative analytical skills, and the ability to translate complex data and processes into actionable insights.

Projects are typically team-based and include close collaboration with senior stakeholders across the firm on a wide variety of initiatives, including: assessing opportunities to drive digital and AI transformation in customer servicing journeys, supporting journey optimization and reimagination, evaluating strategic digital and AI investments, and contributing to operating model design.

• Support initiatives/projects
  to address diverse problems identified by senior leaders; help drive work streams to completion with strong attention to detail
• Partner with cross-functional teams
  in digital, product, business, analytics, and operations to gather inputs, align on requirements, and synthesize findings
• Conduct journey assessments
  by mapping current-state processes, identifying pain points/friction, and helping define future-state improvements
• Apply structured problem-solving and design thinking
  to break down ambiguous problems into hypotheses, analyses, and decision-ready recommendations
• Gather, synthesize, analyze, and present data and findings
  , including financial/business case modeling, impact sizing, and KPI frameworks
• Execute analyses to support integration of digital solutions
  with CCB Operations to enhance customer journeys and reduce friction
• Perform competitor/industry research
  leveraging public sources (and internal sources where appropriate) to inform strategy and recommendations
• Develop strategic presentations
  and supporting materials for internal stakeholder reviews and leadership readouts
• Monitor industry and technology trends
  (including AI) and share concise insights with the broader team
• Support team execution
  by maintaining workplans, tracking decisions/risks, and coordinating inputs across partners

• 2+ years of relevant experience
  in strategy, consulting, banking/finance, analytics, product strategy, or an internal corporate strategy/strategic initiatives function
• Exposure to
  consumer banking and/or business banking
  concepts, customer journeys, or operations (through work experience, internships, or project work)
• Demonstrated ability to
  analyze problems and apply quantitative approaches
  (e.g., impact sizing, Return on Investment/business case analysis, scenario analysis)
• Strong
  communication skills (written and verbal)with the ability to translate analysis into clear takeaways for stakeholders
• Strong
  collaboration skills
  and comfort working in cross-functional teams
• Strong
  presentation development skills
  (PowerPoint) and
  analytical tooling skills
  (Excel)
• High attention to detail, strong ownership mindset, and ability to manage priorities in a fast-paced environment

• Exposure to
  digital product
  ,
  process improvement/journey optimization
  , and/or
  AI transformation
  (academic, internship, or professional)
• Financial services industry experience
• Consumer and Community Banking / Global Banking experience
• Familiarity with analytics concepts (KPIs, experimentation, funnel/journey metrics)
• Bachelor’s degree preferred; advanced degree a plus