Operations Specialist

At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinkingbigand working together to make the impossible a reality.

We'refocused on the potential of science to address the unmet needs of patients around the world. In the Contract Operations Specialist role,you'llplay a pivotal role in helping patients access ourlife changing medicines.

The Contract Operations Specialist is responsible for working with internal/external customers on all aspects of Market Access;

Master Data, Contracting, Membership, Chargebacks and Rebates. Theyare responsible forthe receipt, analysis, impact,resolution and posting/reporting of all contractual payments across multiple customer segments including Health Plans, GPOs, Specialty Pharmacies, Physicians and Wholesalers as well asmaintainingall related documentation for those payments.

The Contract Operations Specialist is responsible for developing Market Access contracts including:template development, strategy interpretation, language negotiation, approval, and execution. In this role, they will manage and meet deliverables of business operations to monitor, evaluate and administer claims to be paid and ensure payments are accurate, timely, formulary compliant and entered in contract systems consistent with agreement terms, following corporate controls/approved guidelines and SOX regulations.

This individual is expected toestablishand maintain collaborative working relationships with internal/external contacts and peers to ensure effective communication and a high-level of customer service to support successful implementation and execution of contract terms and payments. This individual mustpossessan in-depth knowledge of claims processes, systems and an understanding of Market Access contracting processes and strategies to ensure contract compliance.

• Validate,Monitor and Update Customer Master Data.
• Work with Customer Facing Team and Customers to obtainaccuratemembershiprosters
• Process, monitor, review, measure, track,validate, research, analyze and report on customer activity/utilization reported by contract customers, wholesalers, and others using chargebacks,rebate sand sales data.
• Understand and interpret contract language and regulations as it relates to contract setup and maintenance to ensureaccuratecalculation of customer reimbursements.
• Develop andmaintainstrong working relationships tofacilitatethe exchange of key information,understand and address needs, and clarify contract requirements with internal and external customers.
• Collaborate with peers to manage priorities and coordinate efforts with a focus on providing excellent customer service.
• Contribute to contract management and strategy approaches through knowledge of reimbursement arrangements and potential business operations capabilities.
• Meet and understand all compliance-related requirements such as completion of mandatory training, adherence to audit controls, and adherence to all AZ policies, SOPs, job aids, and Sarbanes-Oxley requirements.
• Participate on cross-functional teams lending support and input from a Market Access perspective as well as special projects as assigned by management.
• Develop and communicate reporting techniques/tools emphasizing trend analysis as it relates to strategy development, contract performance, and compliance.
• Proactivelyseeksand recommends enhancements and improvements in Market Access claims processes, including recommending resources,new approaches, negotiating agreeable solutions, or involving next-level management as needed.

• Bachelor’s degree
• Contract Language Experience
• 0-1 year experience in business or pharmaceutical
• Logic and mathematical…