Operations Processing Specialist

Who We Are    At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.
We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:
* We are stronger as one:
We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
* We deliver on commitments:
We are accountable, empower each other and go above and beyond for our stakeholders.
* We learn, improve and innovate:
We get better each day by challenging the status quo and equipping ourselves for the future.
* We are inclusive:
We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.
** About

The Role
** As a Customer Service Representative, you will be responsible for providing personalized and professional service to participants responses to telephone, incoming inquiries, or department mailings. This may include answering customer service calls, and handling participant requests/transactions to their conclusion, always exhibiting good judgment and a thorough understanding of Pension Administration procedures and philosophies.
** Responsibilities
* ** Fielding incoming customer telephone calls and/or responding to written customer inquiries, e-mail, etc.
* Providing information regarding pension benefit election options, and/ or fund allocations for variable product pension plans.
* Process participants change requests (address, EFT's, Beneficiary, Pension Elections, Death Claims, etc.) within the department standards.
* Assisting customers by quickly identifying the nature of their problem and taking appropriate action to solve it.
* Resolving customer inquiries, a in a variety of ways:  it could be as simple as checking a computer data file or as complex as contacting other AIG Life departments to find the information the customer needs as well as an ability to provide information regarding all pension election options.
* Researching deceased annuitants with life-contingent payments, processing death claims, process quotes to provide estimates and election forms to participants and assist with reviews/verifying work for SAFG business (including data entry).
* Complete the appropriate system updates to help the department keep track of incoming questions, responses to inquiries as well as outstanding issues.
* Coordinate duties and tasks by effective prioritization of responsibilities and time management.
* Challenge workflows & procedures to assist in making enhancement recommendations in support of "Exceptional Service".
** Skills and Qualifications
*** College Degree preferred.
* 2+ years experience in insurance services preferably with deferred and/or immediate annuity products.
* Strong customer orientation.
* Attention to detail and accuracy.
* Excellent written and oral communication skills.
* Good problem solving and analytical skills.
* Conflict resolution skills.
* Ability to multitask.
* Strong problem-solving skills.
* Balance phone and written transactions.
* Proficient in MS Office products.
** Compensation
* * The anticipated salary range for this position is $50,000 to $55,000 at the commencement of employment.  Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other qualifications. In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.
** Work Location
** This position is currently designated as remote.#LI-SAFG #LI-LR1

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that…