Client Service Analyst, Ask JPMC Bar
Job in
Wilmington, New Castle County, Delaware, 19801, USA
Listed on 2026-02-08
Listing for:
JPMorgan Chase & Co.
Full Time
position Listed on 2026-02-08
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
:
Category:
Client Service
Job Schedule:
Full time
Posted Date: T17:01:13+00:00
Job Shift:
:
Shape the future of our customer experiences and directly influence product adoption success. Dive headfirst into dynamic collaborations, and guide customers' trust during crucial onboarding moments.
As a Client Service Analyst within our team, you support our customers throughout their journeys. As a core contributor of the team, you are responsible to support employee onboarding, drive product adoption, and beyond, working closely with the Employee Experience team and other cross-functional groups to ensure seamless, cohesive and personalized experiences.
Job responsibilities
* Provides in person assistance such as addressing inquiries, troubleshooting challenges, as well as gathering feedback and insights that will be relevant to the product and servicing teams
* Drives product adoption through training and awareness initiatives
* Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
* Proactively gets involved with location-specific events and priorities to support employees
Required qualifications, capabilities, and skills
* 1+ years of experience or equivalent expertise in customer success or a relevant domain area
* Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
* Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
* Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
* Proficient in using virtual communication tools and technology platforms.
* Strong problem-solving skills and the ability to think on your feet.
* Ability to work independently and as part of a team.
* High level of professionalism and attention to detail
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