Customer Service Representative

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At-a-Glance:

Are you ready to build your career by joining an international energy and utilities organization. If so, our client is hiring a Customer Service Representative.

At-a-Glance:

Are you ready to build your career by joining an international energy and utilities organization. If so, our client is hiring a Customer Service Representative.

Position Type:

• Contract
• Onsite

• 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.
• Associate’s degree or equivalent from a two-year college or technical school preferred
• Regulated Utility or Municipality customer service experience preferred
• Experience using CC&B Customer Billing Information System or similar is preferred
• Ability to prioritize and manage multiple competing work priorities successfully
• Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work.
• Knowledge of Google platform

• Customer service representative operates on various functional levels within the call center.
• Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing.
• Responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory
• Duties and Responsibilities:
• Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
• Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions.
• Responsible to achieve customer service metrics and satisfaction levels.
• Ensure all service orders are complete and entered into the CIS.
• Assist with routing new development for meter reading and entry into CIS.
• Professionally perform reception and cashiering functions.
• Process customer payments, prepare daily deposits, maintain cash reports.
• Prepare billing adjustments.
• Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like.
• Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).
• Work is primarily sedentary and requires exertion of up to 10 pounds of force occasionally.
• Work activities include, but are not limited to, reaching, finger dexterity, talking, hearing, grasping and repetitive motions.
• Position deals largely with interacting with customers by phone, basic accounting and use of a computer terminal.

• Seniority level
  
  Entry level

• Employment type
  
  Contract

• Job function Other
• Industries Staffing and Recruiting

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