Client Service Representative

Title:

Client Service Representative

Location:

Wilmington, Delaware

Working Hours:

Monday to Friday, 8am-5pm EST

Hybrid Work Model

Are you passionate about delivering excellent customer service? We are too! We are currently hiring a Client Service Representative to support our global clients in a professional B2B environment in the technology and internet/web services industry. In this role, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services, resolve inquiries, troubleshoot issues, provide clear guidance, and partner with internal teams to keep our clients’ domain portfolios and digital assets secure.

• Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
• Build and maintain client relationships by understanding the unique needs of each client.
• Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.
• Identify and elevate unresolved or complex issues to appropriate teams, ensuring timely follow‑up and resolution.
• Develop and maintain an in‑depth understanding of our services, communicate industry changes and new product offerings.
• Assist other teams within DBS with client brand launches and projects, problem‑solving, and troubleshooting as needed.
• Understand and strive to meet or exceed metrics designed to achieve an industry‑leading client service support reflected in our Net Promoter Score.

• Experience working in a customer‑centric environment, industry and/or role.
• Effective written and verbal communication skills.
• Ability to think critically and be solution oriented.
• Strong Microsoft Office skills including MS Excel, Word, and Outlook.
• Ability to learn, adapt to, and discuss new technology.
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
• Ability to work independently, as well as on a team.
• Proven organizational skills with the ability to prioritize work under pressure in a fast‑paced environment.
• Previous experience producing quality results with high attention to detail.
• Ability to be direct, open, and honest when communicating with clients and co‑workers.
• Bilingual skills are a plus.

• Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training.
• An on‑team mentor to provide additional day‑to‑day support during onboarding.
• Collaborative team environment.
• Supportive leaders committed to your professional development and growth.
• Complimentary access to Open Sesame, monthly job‑related recurrent training, and more.
• Hybrid work schedule flexibility.
• A clear vision, mission, and values centered around our promise to provide world‑class service to our clients.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.

We encourage candidates to apply directly to our website and not through third‑party sources.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.