Member Experience Specialist

Want to be part of an organization that works every day to help our members meet their goals and make their dreams come true? If so, we want you to join our team!

Position: Member Service Representative I

Location: 5790 NYS Route 86

Job : 2687

# of Openings: 1

Starting Rate - $19.84 to $24.80/hour, actual rate will depend on experience.

Status:
Full Time

Position is incentive & bonus eligible

Ameri

CU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative
, you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.

• Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture
• Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions
• Build relationships by identifying member needs and referring appropriate credit union products and services
• Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships
• Partner with internal teams to support member growth and deepen existing relationships
• Meet or exceed performance and service goals
• Support onboarding and training for new hires within the financial center; may assist at other locations as needed
• Accurately document member interactions in the CRM system
• Perform account servicing and maintenance with attention to detail
• Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements
• Actively participate in community engagement initiatives

• Strong customer service and relationship-building skills
• Ability to work in a fast-paced, team-focused environment
• Comfort with technology and willingness to support members with digital tools
• Strong attention to detail and organizational skills
• Commitment to meeting goals and contributing to team success

At Ameri

CU, our Member Service Representative roles are designed for growth—whether you’re starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career.

We offer:

• Competitive Medical, Dental, and Vision plans
• Health Savings Account contributions
• Generous Paid Time Off and Paid Holidays
• 401(k) with employer match after one year
• Employee Assistance Program
• Tuition Reimbursement (after one year, full-time)
• Company-paid Life Insurance and AD&DD
• Enhanced Short-Term Disability coverage
• Employee appreciation events and a strong team culture