Customer Service Representative; B2B | Hybrid in Wilmington, DE

Customer Service Representative – Contract

Contract Length: 8 months (possible permanent conversion)

Pay: $18/hr on W2

Location:
Hybrid in Wilmington, DE

We are seeking a Customer Service Representative to support a customer-facing team in delivering prompt, professional, and convenient service. This role will assist with day-to-day client support activities, manage back-end administrative tasks, and proactively coordinate order processing to ensure a seamless customer experience.

• Support customer-facing teams in delivering high-quality service to clients
• Assist with back-end administrative tasks including invoicing, data requests, and client follow-ups
• Proactively manage and track order processing activities
• Maintain strong communication with internal teams and external clients
• Quickly learn and apply product knowledge to support client needs
• Analyze client requests and provide timely resolutions
• Manage multiple priorities while maintaining accuracy and attention to detail
• Utilize Microsoft Office applications for reporting, communication, and documentation

• Minimum of 1 year of B2B customer service experience
• Strong analytical, organizational, and multitasking skills
• Excellent written and verbal communication skills
• Ability to work in a fast-paced, team-oriented environment
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong time management and problem-solving abilities

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender identity or expression, sexual orientation, marital status, or political affiliation.

The company ensures reasonable accommodations for persons who need them. If an accommodation is needed, please contact

Pay is determined by skill set, experience, location, and other business factors. In addition to base pay, the individual may be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits, as well as the company’s retirement plan (or similar benefits).