Customer Service Representative

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Full Time Wilmington, NC, US

We provide fueling, parking, and hangar space to the general aviation community (non-commercial planes).

We have an immediate need to hire a full-time Customer Service Representative. This position could include morning or evening shifts and will include holiday and weekend coverage.

The Customer Service Representative (CSR) serves the front desk, greeting customers, accepting payments, and handling various administrative and service-oriented details. The job includes regular computer work, i.e., processing basic financial transactions, entering reservations for services, and managing multiple number-related information within the aviation software application related to customer bookings and fees.

The CSR position requires a cheerful and enthusiastic personality to make all guests feel welcome while ensuring their needs are met with the utmost attentiveness and professionalism. Our customer service department provides concierge-level assistance through excellent communication, anticipating needs, creative thinking, practical responsiveness, and attention to detail.

• Greeting on-site visitors and ensuring they are made to feel welcome.
• Handling telephone calls with a customer-oriented level of service.
• Data entry and other computer work to make reservations for services, communicate with customers via email, track inventory, and process financial transactions.
• Excellent attention to detail to coordinate operations provided by multiple personnel to multiple customers to ensure timely and efficient service.
• Connecting clients to appropriate personnel or third-party vendors for further service needs.
• Providing attention to detail and follow through to ensure that a wide range of business needs are met.
• Performing administrative support tasks.
• Maintaining professionalism and confidentiality.
• Providing a safe and clean reception area by complying with procedures, rules, and regulations.

• Aviation experience preferred.
• Hospitality experience, i.e., front desk, restaurant/bar, hotel, country club, luxury retail.
• Ability to work effectively with numbers to efficiently and accurately handle payment processing, invoicing, and the associated computer entries and paperwork.
• Must have experience providing top-quality customer service in a face-to-face setting.
• Friendly and attentive personality.
• Excellent interpersonal and communication skills.
• Experience with conflict resolution in a customer service environment.
• Exceptional ability to attend to details.
• Ability to multi-task effectively, interacting with customers, answering phones, and attending to computer work.

• High School Diploma or General Education Degree (GED) is required.
• Essential reading, writing, and math skills.
• Ability to work under pressure and adaptability to change.
• Excellent interpersonal and verbal communication skills.
• Must possess a valid state Driver's License.

Job Type: Full-time

Must be available to work every Saturday and Sunday.

Shifts would vary from 6 am‑2 pm, 9 am‑5 pm and 2 pm‑10 pm.