PT Box Office Associate

Definition

To provide sales and administrative support for the Wilson Center Box Office.

This position is the first public face for CFCC’s Wilson Center’s sales and ticketing commerce. It directly fields incoming and outgoing sales for the Center’s box office via phone, email, chat, and in‑person. The position also handles daily box office administration such as managing the large influx of general communications for the center and supporting data compilation of ticketing business services.

The role is highly visible and interacts with sponsors, donors, clients (internal and external), and rental client organizations, providing the highest level of customer service to guests, vendors, and clients.

• Receives general supervision from Wilson Center Sales & Outreach Manager
• Exercises no supervision to staff, but provides training for Wilson Center volunteers

Direct Sales:

• Retail single tickets and subscriptions over the counter, by email, chat and by phone using ticketing software and collect payments – cash, credit card and check, balances cash till at beginning & end of shift.
• Stay up-to-date and knowledgeable on all available ticket coupons, discounts, special services, upsells and other unique details as they pertain to the various events at the Wilson Center.
• Participate in sales campaigns to increase revenue and support the overall financial goals.
• Create a sales‑driven atmosphere among other staff and Wilson Center volunteers.
• Assist with ADA ticket sales and reporting, be familiar with regulations pertaining to event venues and ticketing.

Daily Administration:

• Maintain and provide accurate, timely, and courteous responses to Wilson Center Box Office email inquiries and voicemails.
• Assist with VIP/Member ticketing and special arrangements.
• Maintain ticketing equipment – printers, scanners, card‑swipes, iPad, and other devices.
• Assist with daily deposits and financial reporting.
• May assist with special events, projects and research for best box office practices.
• Provide correct information for callers, virtual inquiries, and in‑person questions in a hospitable manner.

Event Administration:

• Liaise with Wilson Center Operations to provide excellent care and logistics for our guests with disabilities, and other special needs.
• Oversee Wilson Center volunteers with ticket scanning, Will Call and Box Office operations, providing on‑site training as necessary.
• Maintain a hospitable working relationship with CFCC colleagues, rental and artist representatives and the general public.
• Support the Manager in working with clients at events, maintaining seating manifests, and providing support for group sales.
• Provide rapid response for critical issues.

• Knowledge of:
  • Industry‑specific requirements, technology and equipment utilized.
  • Current trends, research, and development.
  • Arts, and arts‑related terminology and etiquette.
• Ability to:
  • Communicate clearly and accurately with guests both orally and in writing to establish their needs efficiently and courteously.
  • Consistently remain calm and demonstrate exceptional customer service skills, even in stressful and/or demanding situations, be able to de‑escalate emotional situations, and creatively solve problems while following CFCC policy.
  • Handle cash and other payment methods responsibly and accurately.
  • Develop a growing knowledge of Spektrix (ticket sales software) and Box Office operations.
  • Maintain effective working relationships with those contacted in the course of work including (but not limited to) students, rental clients, donors, high‑profile clients and guests, performing artists, college faculty and staff, and the general public.
  • Understand and follow policies and procedures.
  • Perform mathematic computations and maintain accurate records.
  • Operate a personal computer and maintain computerized records.
  • Work weekdays, weekends and/or evenings as required with flexible availability.
  • Provide accurate information to callers and visitors, above and beyond ticketing requirements.
  • Maintain a positive, friendly, and upbeat attitude.
  • Walk, stand or sit for extended periods of time.
  • Lift up to 35…