Communication Officer - Wilmington, DE

Amtrak is looking for a Public Safety Telecommunicator for the Amtrak Police Department nationwide. The role handles emergency and non-emergency calls, supports radio communications, and works with the company’s computer-aided dispatch systems.

Acts as a public safety telecommunicator handling emergency and non-emergency calls for the Amtrak Police Department and providing customer service.

• Receives calls for assistance and dispatches appropriate services.
• Operates the Police Department's computer-aided dispatch system, alarm system, and voice-over-IP radio system.
• Operates the Commonwealth Law Enforcement Assistance Network (CLEAN) and other related computer systems in the Communications Center.

• High School Diploma or GED.
• Reading map skills.
• Operating communication equipment.
• Receiving, prioritizing, and dispatching emergency calls.
• Performing multiple tasks in a high-stress, high-security dispatch center.
• Successfully completing all mandatory training.
• Passing a thorough background investigation.
• Typing a minimum of 35 WPM.
• Thinking clearly during crisis situations.
• Multi-tasking in a complex, high-pressured environment.
• Working up to 16 hours in a high-pressured environment.
• Working all shifts, including nights, weekends, holidays, and inclement weather; communications officers are required to report regardless of weather.
• Desire to work in public safety and transportation during critical situations.
• Carrying out day-to-day operations per written directives and policies.
• Acquiring and maintaining job-related certifications such as APCO, Public Safety Telecommunicator, and CLEAN or applicable systems.
• Maintaining a good attitude and teamwork ability.
• Working rotating shifts in a 24-hour, 7-day operation with irregular hours, mandatory overtime, and required reporting regardless of weather.

• Previous experience and training as a public safety telecommunicator or completion of a 40-hour telecommunicator training course.
• Computer-aided dispatch experience and basic computer operations.

• Excellent verbal and written communication skills.

Hourly pay ranges from $27.43 to $30.44 with opportunities for increases under the collective bargaining agreement. Benefits include health, dental, vision, wellness programs, flexible spending accounts, 401(k) retirement plan, life insurance, paid time off, education reimbursement, Public Service Loan Forgiveness eligibility, Railroad Retirement benefits, and rail pass privileges.

Amtrak is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetic information, citizenship, or any other protected characteristic.